T1 ENGLISH CUSTOMER SERVICE AGENTS

Outsource-X South Africa; Cape Town; Presencial; ZAR 180 000 - 240 000; Tempo integral

Resumo da oferta

Outsource-X South Africa (Somerset West, Cape Town) is hiring English-speaking Customer Service Agents to support international e-commerce customers across live chat and other channels. You will help with orders, products, deliveries and general questions.

We value previous BPO/contact-centre, e-commerce, or retail customer service experience, strong live chat and Zendesk familiarity, fast typing and excellent written/spoken English. UK/US/Aus schedules available.

Qualificações

• Previous BPO/contact-centre experience
• Experience with e-commerce or retail customer service
• Strong live chat experience
• English written and spoken fluency
• Strong computer and typing skills
• Able to work in a fast-paced environment

Responsabilidades

• Deliver professional, efficient customer support
• Manage customer queries through live chat and other channels
• Resolve issues and find practical solutions
• Work accurately across multiple systems
• Meet quality, productivity and customer experience targets

Conhecimentos

Customer service

Live chat

Typing skills

English proficiency

Communication

Problem solving

Ferramentas

Zendesk

CRM systems

Descrição da oferta de emprego

• Previous BPO/contact-centre experience

WE'RE HIRING | T1 ENGLISH CUSTOMER SERVICE AGENTS

We're looking for people who know how to deliver great customer service.

If you've worked in e-commerce, retail customer service, live chat or a contact centre, we want to hear from you.

The role

You'll support international customers across digital customer service channels, helping with orders, products, deliveries and general customer queries.

You'll be expected to:

• Deliver professional, efficient customer support
• Manage customer queries through live chat and other channels
• Resolve issues and find practical solutions
• Work accurately across multiple systems
• Meet quality, productivity and customer experience targets

What Will Make You Stand Out

• Previous e-commerce or retail customer service experience
• Experience with a print-on-demand or similar e-commerce business
• Strong live chat experience
• Zendesk experience is an advantage
• Previous BPO/contact-centre experience
• Excellent written and spoken English
• Strong computer and typing skills
• Comfortable working in a fast-paced environment
• Reliable, adaptable and customer-focused

Shift availability

We are recruiting across multiple international schedules:

UK hours: Day shifts

US East Coast: Evening shifts

Australia: Overnight shifts

Weekends will form part of the rotation for selected shifts.

IMPORTANT DATES

Screening & Interviews: 25 September – 2 October 2026

Training: 12 October – 30 October 2026

Go-Live: 2 November 2026

Campaign End: 19 February 2027

Location: Somerset West, Cape Town

If you're ready to take your customer service experience into an international e-commerce environment,

#Hiring #CustomerService #EcommerceJobs #CapeTownJobs #BPOJobs #Zendesk #CustomerExperience