German Support Agent – Relocate to Durban (Flight + Stay)

Cross Border Talents; Pretoria; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

Flight to Durban

Company-paid accommodation

Relocation support provided

Job summary

Cross Border Talents in Durban-Umhlanga is seeking a German-speaking Customer Support Agent with relocation support provided. Join an international team, live near the beach, and benefit from one flight to Durban before you start plus 20 nights of company-paid accommodation.

You will assist German-speaking customers via phone, email, and chat, help with orders, deliveries, returns and product questions, and resolve issues with empathy while meeting quality KPIs.

Qualifications

• Matric (Grade 12) is required.
• Valid permission to work in South Africa.
• Clear criminal and credit record.
• Customer service or call centre experience (retail experience is a plus).
• Strong communication and problem-solving skills.
• Open to rotational shifts (including weekends).

Responsibilities

• Support customers in German via phone, email, and chat.
• Assist with orders, deliveries, returns, and product questions.
• Resolve complaints with empathy and professionalism.
• Escalate complex issues when needed.
• Update and maintain accurate customer records.
• Meet quality standards and customer satisfaction KPIs.

Skills

German language

Customer service

Communication skills

Problem-solving

Basic computer literacy

Education

Matric / Grade 12

Job description

Cross Border Talents in Durban-Umhlanga is seeking a German-speaking Customer Support Agent with relocation support provided. Join an international team, live near the beach, and benefit from one flight to Durban before you start plus 20 nights of company-paid accommodation.

You will assist German-speaking customers via phone, email, and chat, help with orders, deliveries, returns and product questions, and resolve issues with empathy while meeting quality KPIs.