German Speaking Customer Service Agents

Custom Connect; Durban; On-site; ZAR 180,000 - 320,000; Full time

Job summary

Custom Connect seeks a German-speaking Customer Support Executive to join an international campaign. You will be the first contact for business clients and parking customers, navigating inquiries with professionalism and a solution-focused approach.

You will handle queries in German and English across chat, email, and voice, escalate Level 2 issues, and contribute to maintaining high customer satisfaction and strong product knowledge.

Qualifications

• Fluent German and strong English communication required.
• Previous customer service experience preferred.
• Experience with Zendesk is advantageous.
• Comfort with chat, social media, and AI tech is a plus.

Responsibilities

• Deliver world-class customer support in German and English via Zendesk.
• Assist customers through chat, email, and voice channels.
• Handle Level 2 queries and tickets and resolve escalations.
• Investigate PCN appeals and related issues.
• Build knowledge of client products and services for accurate responses.
• Maintain positive relationships with business clients and parking customers.
• Engage professionally across platforms and uphold customer satisfaction.

Skills

Fluent German

Strong English

Excellent customer service

Problem-solving

Calm under pressure

Adaptability

Microsoft Office

Education

Matric / Grade 12

Tools

Zendesk

Job description

ADVENTURE AWAITS – JOIN OUR NEXT BIG CAMPAIGN!

Sprichst du fließend Deutsch? Dann suchen wir dich!

Ready to take your customer service career to the next level?

We're looking for a German-Speaking Customer Support Executive to join our exciting international campaign!

As part of the team, you'll be the first point of contact for customers and business clients, helping them navigate their experience and ensuring every interaction is handled with professionalism, care, and a solution-focused approach.

Your Mission

As a Customer Support Executive, you'll be supporting both business clients and parking customers, making sure their experience is smooth from start to finish.

You'll handle customer queries across multiple channels, investigate more complex issues, and help deliver the high-quality service customers expect.

What You'll Be Doing

• Delivering world-class customer support in German and English via Zendesk.

• Assisting customers through chat, email, and voice channels.

• Handling and resolving escalated Level 2 customer queries and tickets.

• Investigating Penalty Charge Notice (PCN) appeals.

• Developing and maintaining strong knowledge of the clients’ products and services.

• Building positive relationships with both business clients and parking customers.

• Engaging professionally with customers across different platforms.

• Helping maintain excellent customer satisfaction and online reviews.

• Identifying customer issues and providing effective, timely solutions.

What You'll Bring to the Table

• Fluent German communication skills – written and verbal.

• Strong English communication skills.

• A proven passion for delivering excellent customer service.

• Excellent written and verbal communication skills.

• A professional, confident, and customer-focused approach.

• Strong problem-solving and analytical abilities.

• The ability to remain calm and resilient in a fast-paced environment.

• Adaptability and a willingness to learn.

• Good working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.

Requirements

• Matric / Grade 12

• Fluent in German and English

• Previous customer service experience.

• Experience working with Zendesk would be advantageous.

• Knowledge or experience with Chat and AI technologies.

• Comfortable engaging with customers on social media platforms such as Facebook and X (Twitter).

• Strong computer literacy.

• Excellent attention to detail.

Why This Role is an Adventure

Work on an exciting international campaign.

Use your German language skills in a professional environment.

Build your expertise in technical customer support.

Develop valuable skills and grow your career.

Work alongside a collaborative team that thrives on problem-solving and customer excellence.

Gain experience working with an international brand and customer base.