German-Speaking Customer Support Agent (Retail Project) - SA1

Cross Border Talents; Umhlanga Rocks; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Global retail project

Modern office in Umhlanga

Career growth opportunities

Job summary

Cross Border Talents is recruiting a German-speaking Customer Support Agent for an international retail customer service project based in Umhlanga, Durban. You will support German-speaking customers across phone, email and live chat to ensure an excellent shopping experience.

You will handle inquiries about orders, deliveries, returns, product information; provide prompt, accurate service; maintain records; meet service targets; and collaborate with the team to enhance customer experience.

Qualifications

• German language proficiency between B2 and C2 (written and spoken).
• Good command of English for internal communication.
• Matric / Grade 12 qualification is essential.
• Customer service or call centre experience is advantageous (retail experience is a plus).

Responsibilities

• Handle customer queries in German via phone, email and live chat.
• Assist customers with retail inquiries such as orders, deliveries, returns, and product information.
• Provide prompt, accurate and friendly service in line with brand expectations.
• Resolve customer complaints and escalate complex cases when necessary.
• Maintain detailed records of all interactions in internal systems.
• Meet service quality, productivity and customer satisfaction targets.

Skills

German language B2-C2

English (internal)

Strong communication

Problem-solving

Teamwork

Education

Matric / Grade 12

Job description

We are recruiting a German-speaking Customer Support Agent to join an exciting international retail customer service project based in Umhlanga, Durban.

In this role, you will support German-speaking customers by providing professional assistance across multiple channels, ensuring an excellent retail and shopping experience.

As a Customer Support Agent, you will:

• Handle customer queries in German via phone, email, and live chat
• Assist customers with retail-related inquiries such as orders, deliveries, returns, and product information
• Provide prompt, accurate, and friendly service in line with brand expectations
• Resolve customer complaints and escalate complex cases when necessary
• Maintain detailed records of all interactions in internal systems
• Meet service quality, productivity, and customer satisfaction targets
• Work collaboratively with team members and supervisors to enhance customer experience

Requirements

To qualify for this role, you should meet the following criteria:

• German language proficiency between B2 and C2 level (written and spoken)
• Good command of English for internal communication
• Matric / Grade 12 qualification is essential
• Customer service or call centre experience is advantageous (retail experience is a plus)
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, customer-focused environment
• Comfortable working rotational shifts, including weekends if required
• Basic computer skills and ability to navigate support systems

Benefits

Competitive salary package

Paid training and onboarding

Opportunity to work on a dynamic international retail campaign

Modern office environment in Umhlanga

Career development and growth opportunities