Bilingual German-English CS Rep – On-Site

Cross Border Talents; Umhlanga Rocks; On-site; ZAR 111,600 - 167,400; Full time

Benefits offered by this job

1x local flight to Durban

20 nights accommodation covered

Job summary

A leading recruitment agency is looking for a Customer Service Representative fluent in German and English to provide high-quality support for an online retail client. The successful candidate will handle customer inquiries via phone, email, or chat, maintain accurate records, and resolve issues efficiently in a fast-paced 24/7 environment. A Matric/Grade 12 qualification and previous customer service experience are preferred. This position requires on-site work in Umhlanga, with perks including accommodation and a local flight to Durban.

Qualifications

• Fluent in German and English.
• Matric / Grade 12 qualification is essential.
• Strong communication and problem-solving skills.
• Ability to work in a 24/7 rotating shift schedule.
• Customer service experience is a plus.

Responsibilities

• Handle customer inquiries via phone, email, or chat in German and English.
• Provide accurate information on products, orders, and services.
• Resolve customer issues professionally and efficiently.
• Maintain accurate records of customer interactions.
• Work effectively in a fast-paced, 24/7 rotating shift environment.

Job description

A leading recruitment agency is looking for a Customer Service Representative fluent in German and English to provide high-quality support for an online retail client. The successful candidate will handle customer inquiries via phone, email, or chat, maintain accurate records, and resolve issues efficiently in a fast-paced 24/7 environment. A Matric/Grade 12 qualification and previous customer service experience are preferred. This position requires on-site work in Umhlanga, with perks including accommodation and a local flight to Durban.