German Customer Support Specialist – Online Retail (Relocation Offered)

Cross Border Talents; Cape Town; On-site; ZAR 243,734 - 291,945; Full time

Job summary

An international online retail company is hiring German-speaking Customer Service professionals to provide support to customers in Umhlanga. This on-site role involves resolving queries regarding online retail and ensuring a top-notch customer experience. The position requires proficiency in German and a good command of English, along with a Grade 12 qualification. The role demands adaptability to a fast-paced environment with 24/7 rotational shifts and includes structured training for new employees.

Qualifications

• Proficiency in German is essential for customer communication.
• Understanding English is necessary for internal communication.
• Matric/Grade 12 is a required educational qualification.

Responsibilities

• Support German-speaking customers via inbound channels.
• Resolve queries related to online retail orders and services.
• Deliver high-quality customer experience.
• Maintain accurate case records and updates.

Skills

German language proficiency (B2–C2 level)

Good command of English

Strong communication and problem-solving skills

Basic computer literacy

Education

Matric / Grade 12 qualification

Job description

We are hiring German-speaking Customer Service professionals for an international online retail client supporting global customers in Umhlanga, Durban.

Location: Umhlanga, Durban (On-site)
Start Date: 6 April 2026; 30/Jun/26; 31/Aug/26; 31/Oct/26
Salary: R24,000 per month + Benefits
Working Hours: 24/7 Rotational Shifts

What you will do:

• Support German-speaking customers via inbound channels
• Resolve queries related to online retail orders and services
• Deliver high-quality customer experience
• Maintain accurate case records and updates

Minimum Requirements

• German language proficiency (B2–C2 level) – written and spoken
• Good command of English for internal communication
• Matric / Grade 12 qualification (essential)
• Valid South African ID or residence permit

Preferred Experience & Skills

• Previous customer service or call centre experience (retail experience advantageous)
• Strong communication and problem‑solving skills
• Ability to work in a fast‑paced, customer‑focused environment
• Comfortable working rotational shifts (including weekends)
• Basic computer literacy and ability to navigate support systems

Work Environment

• Fully on‑site role based in Umhlanga
• Collaborative, multicultural team environment
• Structured training and onboarding support