German-Speaking Customer Support Representative

Cross Border Talents; KwaZulu-Natal; On-site; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Paid training

Career growth opportunities

International work environment

Job summary

Cross Border Talents is seeking a German-speaking Customer Support Representative to assist customers by phone, email and live chat in a fast-paced, international setting based in KwaZulu-Natal, South Africa.

You will be the first point of contact, resolving inquiries about products, billing or technical issues, documenting interactions in the CRM, and escalating complex cases as needed to ensure high customer satisfaction.

Qualifications

• Fluent German (C2) written and spoken.
• English proficiency minimum B2.
• Strong communication and problem-solving abilities.
• Customer-oriented mindset.
• Able to multitask in a fast-paced environment.
• Basic computer literacy.

Responsibilities

• Provide customer support in German via phone, email, and live chat.
• Handle inquiries about products, services, billing, or technical issues.
• Resolve complaints professionally and with a solution-oriented approach.
• Document customer interactions accurately in the CRM.
• Escalate complex cases to relevant departments.
• Meet KPIs for response time, resolution rate, and customer satisfaction.

Skills

German fluency

English proficiency

Communication skills

Problem solving

Customer focus

Multitasking

Basic computer literacy

Education

Matric/Grade 12

Tools

CRM systems

Job description

We are looking for a German-speaking Customer Support Representative to provide high-quality assistance to our customers via phone, email, and chat.

You will be the first point of contact for customers, ensuring a smooth and positive experience while resolving inquiries efficiently and professionally.

Key Responsibilities

• Provide customer support in German (phone, email, live chat)

• Handle inquiries related to products, services, billing, or technical issues

• Resolve complaints in a professional and solution-oriented manner

• Accurately document customer interactions in the CRM system

• Escalate complex cases to relevant departments when necessary

• Meet KPIs related to response time, resolution rate, and customer satisfaction

Profile Requirements

• Fluent German (C2 level – written and spoken)

• Good command of English (B2 minimum)

• Strong communication and problem-solving skills

• Customer-oriented mindset

• Ability to multitask and work in a fast-paced environment

• Basic computer literacy

Preferred Qualifications

• Previous experience in customer service, call center, or helpdesk

• Experience using CRM systems

• Experience in e-commerce, fintech, tech, or gaming (depending on industry)

• Matric/ Grade 12 qualification is essential

What We Offer

• Competitive salary

• Performance bonus (if applicable)

• Paid training

• Career growth opportunities

• International and dynamic work environment