German speaking Customer Support Specialist-South Africa (EU)

Cross Border Talents; Durban; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Local flight within South Africa provided

Accommodation provided

Opportunity to work in an international environment

Job summary

A leading recruitment agency is looking for a German-speaking Customer Support Specialist to join their team in South Africa. The ideal candidate will excel in providing assistance to customers through various communication channels and will be responsible for resolving inquiries to achieve a high level of customer satisfaction. Candidates must be fluent in German and possess good English skills. The position offers benefits like local flights and accommodation.

Qualifications

• Native or C2 level German is essential.
• B2 level or higher English communication skills required.
• Previous experience in customer service is a plus.
• Strong communication and problem-solving skills
• Previous experience in customer service or support is a plus

Responsibilities

• Provide customer support in German via phone, email, and chat.
• Handle customer inquiries and resolve issues efficiently.
• Maintain a high level of customer satisfaction.
• Accurately document customer interactions

Skills

Native or C2 level German

B2 level or higher English

Strong communication and problem-solving skills

Customer service

Communication skills

Job description

Job Title: German-speaking Customer Support Specialist
Location: South Africa (Candidates must be based in South Africa)

Job Description:
We are looking for a German-speaking Customer Support Specialist to join our team in South Africa. The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a high level of customer satisfaction through professional communication.

Responsibilities:

• Provide customer support in German via phone, email, and chat
• Handle customer inquiries and resolve issues efficiently
• Maintain a high level of customer satisfaction
• Follow company guidelines and support procedures
• Accurately document customer interactions

Requirements:

• Native or C2 level German
• B2 level or higher English
• Must be currently based in South Africa
• Strong communication and problem-solving skills
• Previous experience in customer service or support is a plus
• Ability to work in a fast-paced environment

What We Offer:

• Local flight within South Africa provided
• Accommodation provided
• Opportunity to work in an international environment