Funeral Claims Consultant

Standard Bank Group; Roodepoort; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Standard Bank Insurance Brokers is seeking a dedicated Funeral Claims Analyst in Roodepoort, SA. You will analyse, assess, and pay valid funeral claims within 48 hours from the last document, and detect fraudulent activities in claims.

You'll maintain a diligent diary to prioritise overdue claims, contribute to customer service excellence aiming for an NPS score >80%, and finalize at least 20 claims per day while adhering to FAIS compliance and long-term product knowledge requirements.

Qualifications

• Diploma in Insurance or related field.
• FAIS compliant.
• RE 5 qualification.
• Minimum 3 years insurance industry experience.
• Minimum 2 years call centre/telephone experience.
• Knowledge of at least 1 Long-Term Insurance product.

Responsibilities

• Analyse, assess and pay valid funeral claims within 48 hours from last document.
• Detect fraudulent activities on funeral claims.
• Maintain an effective diary to prioritise overdue claims.
• Contribute to customer service delivery and NPS >80%.
• Refer all suspicious claims to Fraud operations and achieve fraud savings.

Skills

Articulating Information

Developing Expertise

Following Procedures

Interacting with People

Interpreting Data

NPS > 80%

Education

Diploma

Insurance Institute qualification

Job description

Company: Standard Bank Insurance Brokers

Location: ZA, GP, Roodepoort, 4 Ellis Street

Business Segment: Insurance & Asset Management

To analyse, assess and pay valid funeral claims within 48 hours from the time the last document is received. To detect fraudulent activities on funeral claims. Understand SBIS’s goals and objectives and strive to achieve them. Maintaining an effective diary to ensure that overdue claims are given priority within stipulated timeframes thus enabling effective customer service delivery. Ensure favourable NPS score of >80% by consistently promoting quality interactions with customers.

Qualifications

Type of Qualification: Diploma
Field of Study: Insurance Institute or Insurance Qualification

FAIS Compliant

RE 5
Experience Required
Insurance Legacy & Enablement
Insurance
The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product in the Long-Term Insurance Category

Additional Information

• Articulating Information
• Developing Expertise
• Following Procedures
• Interacting with People
• Interpreting Data
• NPS score of >80%
• Refer all suspicious claims to Fraud operations.
• To Achieve fraud savings, target as set out by business.
• 0% errors on Quality Assurance rating
• Finalize a minimum of 20 claims per day.

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.