Consultant, Senior, Claims

Standard Bank Group; Roodepoort; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Standard Bank Group in Roodepoort is seeking an experienced Building Claims Specialist to manage end-to-end claims processes, adhering to procedures and audit requirements while delivering exceptional customer service.

You will handle correspondence, revise estimates, process payments, manage recoveries, keep customers informed, and coordinate with service providers and assessors as needed, with proactive diary management and timely actions.

Qualifications

• Type of Qualification: Diploma
• Field of Study: NQF5 Short Term Insurance
• 3-5 years solid technical understanding of Building policy wordings and claims
• Experience with building claims to manage complex and high-quantum claims

Education

Diploma in Short Term Insurance

Job description

Location: ZA, GP, Roodepoort, 4 Ellis Street

Business Segment: Insurance & Asset Management

To manage the end to end value propositioning of Buildings claims by adhering to the standing procedures and audit requirements. To provide exceptional customer Service, whilst maintaining an acceptable loss ratio and achieving budgeted average cost of claims.

To effectively and timeously deal with all building claims, ensure that all received correspondence is actioned, estimates are revised accordingly, payments are effected, recoveries are effected and the customers are proactively and consistently kept informed. Maintaining an effective diary system to ensure that matters are attended to within agreed or stipulated timeframes, thus enabling effective customer service delivery. With little direct supervision, liaise and interact with customers and other stakeholders.

Qualifications

Type of Qualification: Diploma
Field of Study: NQF5 Short Term Insurance

Experience Required

Insurance
3-5 years solid technical understanding of Building policy wordings and claims.
Technical background on Building claims to effectively capture and manage complex and high quantum claims while proactively and constantly providing updates to customers as well as to validate and settle valid claims within mandate, appoint service providers and assessors where needed.Manage post claim authorisation administration according to the business requirements.

Additional Information

• Articulating Information andInterpreting Data
• Developing Expertise
• Following Procedures
• Providing Insights
• Taking Action
• Upholding Standards
• Client Knowledge
• Client Retention
• Client Value Propositions
• Insurance Principles
• Insurance Products & Services

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.