Funeral Claims Specialist: Fast & Fraud-Safe

Standard Bank Group; Roodepoort; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Standard Bank Insurance Brokers is seeking a dedicated Funeral Claims Analyst in Roodepoort, SA. You will analyse, assess, and pay valid funeral claims within 48 hours from the last document, and detect fraudulent activities in claims.

You'll maintain a diligent diary to prioritise overdue claims, contribute to customer service excellence aiming for an NPS score >80%, and finalize at least 20 claims per day while adhering to FAIS compliance and long-term product knowledge requirements.

Qualifications

• Diploma in Insurance or related field.
• FAIS compliant.
• RE 5 qualification.
• Minimum 3 years insurance industry experience.
• Minimum 2 years call centre/telephone experience.
• Knowledge of at least 1 Long-Term Insurance product.

Responsibilities

• Analyse, assess and pay valid funeral claims within 48 hours from last document.
• Detect fraudulent activities on funeral claims.
• Maintain an effective diary to prioritise overdue claims.
• Contribute to customer service delivery and NPS >80%.
• Refer all suspicious claims to Fraud operations and achieve fraud savings.

Skills

Articulating Information

Developing Expertise

Following Procedures

Interacting with People

Interpreting Data

NPS > 80%

Education

Diploma

Insurance Institute qualification

Job description

Standard Bank Insurance Brokers is seeking a dedicated Funeral Claims Analyst in Roodepoort, SA. You will analyse, assess, and pay valid funeral claims within 48 hours from the last document, and detect fraudulent activities in claims.

You'll maintain a diligent diary to prioritise overdue claims, contribute to customer service excellence aiming for an NPS score >80%, and finalize at least 20 claims per day while adhering to FAIS compliance and long-term product knowledge requirements.