Specialist, Complaints

Standard Bank Group; Roodepoort; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Standard Bank Group is seeking a client-focused specialist to attend to complaints in the short-term insurance space and to guide aggrieved clients toward satisfactory outcomes. The role involves delivering educative solutions and ensuring TCF compliance across channels including Call Centre and social media.

The ideal candidate has a First Degree in Insurance-related studies and 3–4 years of relevant experience in insurance and asset management, with broad personal lines exposure and a

Qualifications

• Bachelor-level qualification in insurance related field is required.
• Experience in insurance and asset management is required.

Responsibilities

• Attend to client complaints on behalf of Standard Bank Group for short-term insurance.
• Provide and facilitate informed, helpful solutions to aggrieved clients to improve the service experience.
• Act as custodian of Treating Customers Fairly (TCF) and provide long-term solutions to the business.
• Support client interactions across Call Centre, social media and other mandated platforms.

Skills

Articulating information

Challenging ideas

Providing insights

Showing composure

Taking action

Digital analytics

Education

First Degree – Insurance Related Qualification

Job description

Location: ZA, GP, Roodepoort, 4 Ellis Street

Business Segment: Insurance & Asset Management

To specifically attend to client’s complaints on behalf of the company for the short - term insurance. To provide and facilitate informed, helpful, educative solutions to aggrieved clients to overturn their service experience journey from unsatisfactory to satisfactory and to provide long term solution to the business whilst acting as the custodians of Treating Customers Fairly (TCF). To help client via all platforms i.e., Call Centre, social media and other mandated platforms.

Qualifications

Type of Qualification: First Degree

Field of Study: Insurance Related Qualification

Experience Required

Insurance & Asset Management

3-4 yearsindustry related experience for both short term/long term. Working experience in the position. Broad personal lines insurance experience

.

Additional Information

• Articulating Information
• Challenging Ideas
• Providing Insights
• Showing Composure
• Taking Action
• Thinking Positively
• Upholding Standards
• Call Reporting
• Compliance
• Customer Reception and Channeling
• Digital Analytics and Reporting
• Product and Services Knowledge

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.