Manager, Short Term Insurance Claims

Standard Bank Group; Roodepoort; On-site; ZAR 1,500,000 - 2,100,000; Full time

Job summary

Standard Bank Group leads the Short-Term Insurance claims call centre nationwide from Roodepoort, ensuring top-tier service delivery, cost control, quality and compliance. The role drives strategy translation into operational excellence across a national operation, shaping people capability and customer outcomes.

The successful candidate will oversee performance, foster empathy in claim handling, and deliver fast, fair results within a compliant framework, with offices at 4 Ellis Street,

Qualifications

• First Degree in Insurance required.
• Minimum 5 years in senior claims management or leadership.
• Minimum 10 years in Short-Term Insurance claims or customer service.
• Proven leadership of a claims call centre.
• Strong background in buildings/homeowners claims, recoveries, liabilities.

Responsibilities

• Lead, optimise, and improve the Short-Term Insurance claims call centre operation nationally.
• Translate claims strategy into operational excellence to deliver fast, fair, empathetic, and compliant claim outcomes.

Skills

Leadership

Call centre leadership

Strategic thinking

Stakeholder management

Customer service

Education

First Degree in Insurance

Job description

Location: ZA, GP, Roodepoort, 4 Ellis Street

Business Segment: Insurance & Asset Management

To lead, optimise, and continuously improve the Short-Term Insurance claims call centre operation nationally, ensuring high performance across service delivery, customer experience, cost control, quality, compliance, and people capability. The role is accountable for translating claims strategy into operational excellence, enabling teams to deliver fast, fair, empathetic, and compliant claim outcomes at scale.

Qualifications

Type of Qualification: First Degree
Field of Study:Insurance
Experience Required:

Minimum of 5 years’ experience in a senior claims management or leadership role. Minimum of 10 years’ experience in the Short-Term Insurance claims or customer service industry.Proven leadership of a claims call centre environment.Strong background in buildings/homeowners claims, recoveries, and liabilities.

Additional Information

• Adopting Practical Approaches
• Challenging Ideas
• Making Decisions
• Producing Output
• Providing Insights
• Showing Composure
• Document Management
• Insurance Operations and Processing
• Document Management
• Insurance Risk Management
• Control Evaluation

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.