Head, Homeowners Comprehensive Claims (HOC)

Standard Bank Group; Roodepoort; On-site; ZAR 850,000 - 1,200,000; Full time

Job summary

Standard Insurance Ltd in Roodepoort is seeking a senior claims leader to define and drive the end-to-end claims value chain across personal and commercial lines. You will shape the strategy, monitor risk and quality standards, coordinate stakeholders, and develop capacity models to enhance service delivery and sustainability.

With 7–10 years of experience in claims operations, you will coach teams and implement process improvements in a dynamic environment.

Qualifications

• Type of Qualification: First Degree with related fields such as LLB, BCom, Risk Management or postgraduate studies.
• 7–10 years experience in exposure, claims operations, and both personal and commercial lines claims.
• Pro-active risk management and compliance focus within the Claims business unit.

Responsibilities

• Provide strategic and operational direction to optimise the end-to-end claims value chain.
• Develop the overall strategy for claims management of the Insurance business.
• Manage servicing functions, ensure timely handling of client queries, and monitor WIP and capacity.
• Engage stakeholders to define quality standards in claims, servicing, and best practices.
• Drive high-performance culture through development plans and coaching.

Education

First Degree

LLB

BCom

Risk Management

Postgraduate

Job description

Job Overview

Company: Standard Insurance Ltd

Location: ZA, GP, Roodepoort, 4 Ellis Street

Business Segment: Insurance & Asset Management

To provide strategic and operational direction to optimise and manage the end-to-end claims value chain within the Core Operations area. -Develops the overall strategy for the claims management of the Insurance business.

Qualifications

Type of Qualification:First Degree
Field of Study: LLB,Bcom,Risk Management or Post graduate

Experience Required -7-10 years

• Experience with exposure, claims operations, Personal and commercial lines claims. Compliance and Risk Management and project experience. Develops strategies that are aimed at delivering a seamless short term claims customer experience, ensuring continuous improvements, with a longer term view.
• Overall responsibility to pro-actively manage risk in the Claims business unit by ensuring control measures are put in place to manage associated risk
• Overall responsibility to pro-actively manage risk in the Claims business unit by ensuring control measures are put in place to manage associated risk
• Manage servicing functions and ensure client queries are dealt with timeously and efficiently.
• Analyse and interpret all management information in the area on an overall level and implement corrective actions to address short-comings and identify and implement improvement opportunities.
• Review and constantly monitor the work in progress (the number of claims reported as well as claims finalized, administration changes received to changes activated) to predict and implement capacity modelling.
• Engage with the relevant stakeholders, to define the quality standards in term of claims, servicing and implement best practices.
• Drive a high-performance culture through clear Performance Development processes and coaching.
• Identifies and drives opportunities that will have a longer-term impact on the business sustainability., Ensure adoption of technology relevant to the claim’s environment

Additional Information

Technical Competencies

• Insurance Products and Services
• Insurance Risk Management
• Insurance operations and process
• Underwriting process
• Risk perception and assessment
• Strategic Management
• Performance Analysis
• Strategic Planning
• Process Improvement
• Market Analysis
• Budget Management

Behavioural Competencies

• Examining Information
• Generating Ideas
• Exploring Possibilities
• Developing Strategies
• Establishing Rapport
• Convincing People
• Articulating Information
• Challenging Ideas
• Making Decisions
• Directing People
• Embracing Change
• Meeting Timescales
• Checking Things
• Following Procedure
• Producing Output
• Taking Action

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.