Fully Remote Financial Services Support Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Health, retirement and life insurance

Professional development opportunities

Generous paid time off

Job summary

Placements24 in South Africa is seeking a dedicated Remote Customer Support Specialist to assist clients with financial accounts and services. You will handle inquiries, resolve issues, and guide customers through online banking platforms, while maintaining confidentiality and accuracy.

The role requires strong communication, knowledge of banking products, and the ability to work independently in a fully remote environment. Competitive salary and benefits are offered.

Qualifications

• Proven customer support experience, preferably in financial services.
• Excellent verbal and written communication with professional tone.
• Strong understanding of banking products and transactions.
• Ability to handle sensitive client information with discretion.
• Proficiency with CRM systems and digital communication tools.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide customer support via phone, email, and secure messaging.
• Address inquiries about accounts, transactions, and financial products.
• Assist clients with navigating online banking platforms and apps.
• Resolve issues related to account access and service requests.
• Maintain accurate records of interactions in the CRM system.
• Escalate complex issues to appropriate departments in a timely manner.
• Contribute to customer support documentation and FAQs.

Skills

Customer support

Communication skills

Attention to detail

Independent remote work

Data privacy awareness

Education

High school diploma

Tools

CRM software

Secure messaging platforms

Job description

Placements24 in South Africa is seeking a dedicated Remote Customer Support Specialist to assist clients with financial accounts and services. You will handle inquiries, resolve issues, and guide customers through online banking platforms, while maintaining confidentiality and accuracy.

The role requires strong communication, knowledge of banking products, and the ability to work independently in a fully remote environment. Competitive salary and benefits are offered.