Senior Remote Fintech Customer Care Specialist

Placements24; South Africa; Remote; ZAR 450,000 - 750,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary and bonuses

Medical, dental, and vision insurance

Retirement savings plan with company匹

Job summary

Placements24 is seeking a Senior Customer Care Specialist to join a fully remote support team serving clients across South Africa. You will resolve complex inquiries, act as a product expert, and mentor junior staff while maintaining high service standards.

The role emphasizes autonomy, strong communication, and the ability to work remotely from a dedicated home office, with a focus on fintech client relationships.

Qualifications

• Minimum of 5 years in customer service, with senior capacity.
• Fintech/financial services experience is highly desirable.
• Exceptional communication, interpersonal and problem-solving skills.
• Proficiency with CRM systems and helpdesk software.
• Experience mentoring or training junior team members.
• Ability to work autonomously in a remote environment.

Responsibilities

• Manage and resolve complex customer inquiries via multiple channels.
• Be a subject matter expert on products, services and policies.
• Provide guidance and support to junior team members.
• Escalate critical issues with documentation and solutions.
• Develop and maintain customer service documentation.
• Analyze feedback to identify product/service improvements.
• Contribute to new customer service strategies and initiatives.
• Ensure interactions are professional and efficient.
• Aim for targets related to satisfaction, resolution times, and quality.
• Collaborate with cross-functional teams for a seamless experience.

Skills

Customer service leadership

Problem-solving

Communication skills

Remote work autonomy

Mentoring

Education

High school diploma

Bachelor's degree preferred

Tools

CRM systems

Helpdesk software

Job description

Placements24 is seeking a Senior Customer Care Specialist to join a fully remote support team serving clients across South Africa. You will resolve complex inquiries, act as a product expert, and mentor junior staff while maintaining high service standards.

The role emphasizes autonomy, strong communication, and the ability to work remotely from a dedicated home office, with a focus on fintech client relationships.