Frontline Community Advisor (Part-Time) – Customer Experience

RMB Nigeria Limited; Elim; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB is seeking a part-time Community Advisor in Elim to deliver outstanding customer service at the branch front line. You will understand customer needs, process requests promptly, and support digital channel migration while contributing to sales targets.

The 12-month hourly-rate contract focuses on service excellence, governance, and operational effectiveness. Ideal candidates have 1–3 years in customer-facing roles within financial services, strong communication skills, and a proactive

Qualifications

• Customer-facing role experience in financial services.
• Strong communication and relationship-building skills.
• Ability to identify sales opportunities and support portfolio growth.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood.
• Deliver an excellent customer experience aligned to service standards.
• Promote digital/self-service solutions and cross-sell where appropriate.
• Maintain accurate administration and reporting to support decisions.
• Ensure governance, compliance, and audit requirements are followed.

Skills

Customer service

Communication

Sales orientation

Digital literacy

Attention to detail

Team player

Education

NQF Level 5 Certificate in Banking

Job description

FNB is seeking a part-time Community Advisor in Elim to deliver outstanding customer service at the branch front line. You will understand customer needs, process requests promptly, and support digital channel migration while contributing to sales targets.

The 12-month hourly-rate contract focuses on service excellence, governance, and operational effectiveness. Ideal candidates have 1–3 years in customer-facing roles within financial services, strong communication skills, and a proactive