Frontline Community Advisor - Digital Banking Growth

FirstRand Limited; Gauteng; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB Points of Presence: Community Advisor (12-month hourly rate contract) in Gauteng, South Africa. Join a frontline role delivering prompt service, understanding customer needs, and processing requests while promoting self-service and digital channels.

You will support sales and service delivery, build relationships, and contribute to branch performance under FirstRand Group governance.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS fields
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Achieve net profit growth through effective sales and service support
• Manage migration of customers from traditional transactions to Self-Service and digital channels
• Grow the active customer account base to expand overall client engagement
• Identify and maximise cross-sell opportunities to strengthen customer relationships
• Track, control, and influence sales and service activities to meet targets
• Provide accurate reporting and timely information updates
• Check and verify transactions daily to ensure new business applications are processed and closed within timelines
• Comply with governance, legislative, and audit requirements

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking / Business Administration / Customer Service

1–3 years customer-facing experience

Job description

FNB Points of Presence: Community Advisor (12-month hourly rate contract) in Gauteng, South Africa. Join a frontline role delivering prompt service, understanding customer needs, and processing requests while promoting self-service and digital channels.

You will support sales and service delivery, build relationships, and contribute to branch performance under FirstRand Group governance.