Frontline Banking Advisor – Customer Experience & Digital Support

FirstRand Limited; Elim; On-site; ZAR 83,000 - 124,000; Full time

Job summary

FirstRand Limited, through FNB, is recruiting a Community Advisor for its POP team. The role focuses on delivering prompt, customer-centric service, understanding customer needs, and processing requests efficiently. It contributes to client growth and service excellence in a branch environment.

The 12-month hourly rate contract requires governance compliance, strong communication, and proactive personal development to enhance customer experiences and drive outcomes.

Qualifications

• NQF Level 5 Banking/Business Administration/Customer Service recognised by FAIS.
• 1–3 years of experience in customer-facing environments within financial services.
• Ability to guide customers toward digital and Self-Service solutions.

Responsibilities

• Serve customers promptly, understand needs, and process requests accurately.
• Deliver service aligned to Balanced Scorecard standards and drive sales support.
• Support migration from traditional transactions to Self-Service and digital channels.
• Grow active customer engagement and identify cross-sell opportunities.
• Maintain accurate reporting, governance, and audit compliance.

Skills

Customer service

Communication skills

Sales-oriented

Education

NQF Level 5 Certificate in Banking/Business Administration/Customer Service

Job description

FirstRand Limited, through FNB, is recruiting a Community Advisor for its POP team. The role focuses on delivering prompt, customer-centric service, understanding customer needs, and processing requests efficiently. It contributes to client growth and service excellence in a branch environment.

The 12-month hourly rate contract requires governance compliance, strong communication, and proactive personal development to enhance customer experiences and drive outcomes.