Part-Time Community Advisor: Customer Care & Growth

RMB; Elim; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB Community Advisor in Elim is a 12-month hourly rate contract role within the FNB POP network. You will provide frontline service, understand customer needs, and process requests while promoting digital channels and self-service options to drive efficiency and growth.

Strong communication and attention to detail are essential, with adherence to governance and service standards. The ideal candidate has 1–3 years in customer-facing roles in financial services, with a preferred NQF Level 5

Qualifications

• 1–3 years of experience in customer-facing environments within financial services is preferred.
• Excellent communication and relationship-building skills with customers from diverse backgrounds.
• Ability to guide customers toward digital and Self-Service solutions while maintaining accuracy.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood.
• Promote and support digital/self-service channels to drive adoption and efficiency.
• Identify sales opportunities and assist with portfolio growth while complying with governance.

Skills

Customer service

Communication

Relationship-building

Sales support

Digital adoption

Education

NQF Level 5 Certificate

Job description

FNB Community Advisor in Elim is a 12-month hourly rate contract role within the FNB POP network. You will provide frontline service, understand customer needs, and process requests while promoting digital channels and self-service options to drive efficiency and growth.

Strong communication and attention to detail are essential, with adherence to governance and service standards. The ideal candidate has 1–3 years in customer-facing roles in financial services, with a preferred NQF Level 5