Frontline Banking Experience & Digital Care Advisor

FirstRand Limited; Randfontein; On-site; ZAR 83,000 - 124,000; Full time

Job summary

FirstRand Limited’s FNB POP branch in Randfontein seeks a Community Advisor to deliver prompt service, understand customer needs, and process requests. You will support sales and service delivery while guiding customers to self-service and digital channels, contributing to branch growth and outstanding customer experiences.

This is a 12-month hourly rate contract at the FNB branch, requiring Grade 12 and FAIS-aligned qualification as well as 1–3 years of customer-facing banking experience.

Qualifications

• Minimum qualification: Grade 12/NQF Level 4
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related fields
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to service standards
• Identify and maximise cross-sell opportunities to strengthen customer relationships
• Support migration to Self-Service and digital channels
• Produce accurate and reliable sales and service statistics for management and decision-making
• Uphold governance, legislative, and audit requirements

Skills

Communication

Relationship-building

Digital guidance

Sales opportunity

Education

Grade 12 / NQF 4

NQF5 Banking/FAIS

Job description

FirstRand Limited’s FNB POP branch in Randfontein seeks a Community Advisor to deliver prompt service, understand customer needs, and process requests. You will support sales and service delivery while guiding customers to self-service and digital channels, contributing to branch growth and outstanding customer experiences.

This is a 12-month hourly rate contract at the FNB branch, requiring Grade 12 and FAIS-aligned qualification as well as 1–3 years of customer-facing banking experience.