Frontline Banking Advisor – Customer Experience (12-Month Contract)

FirstRand Bank Limited; Modimolle; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FirstRand Bank Limited's Community Advisor role in Modimolle, South Africa, delivers frontline service to customers, ensuring requests are processed accurately and efficiently.

The position emphasizes promoting digital self-service, growing the client base, and supporting sales and service delivery in line with FNB standards. Applicants should have 1–3 years in customer-facing roles and a FAIS-recognised NQF Level 5 qualification, plus strong communication and organizational skills.

Qualifications

• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or FAIS-recognised related field.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Guide customers toward digital and Self-Service solutions.
• Identify opportunities to support portfolio growth and cross-sell when appropriate.

Skills

Customer service

Sales support

Digital channels

Communication

Education

NQF Level 5 Banking/related FAIS

Job description

FirstRand Bank Limited's Community Advisor role in Modimolle, South Africa, delivers frontline service to customers, ensuring requests are processed accurately and efficiently.

The position emphasizes promoting digital self-service, growing the client base, and supporting sales and service delivery in line with FNB standards. Applicants should have 1–3 years in customer-facing roles and a FAIS-recognised NQF Level 5 qualification, plus strong communication and organizational skills.