Front Office Supervisor - Business Hotel

Placements24; Randburg; On-site; ZAR 96,000 - 138,000; Full time

Benefits offered by this job

Medical aid

Staff accommodation or housing support

Job summary

Placements24 is seeking a proactive Front Office Supervisor to manage the reception operations at a busy business hotel in Randburg. You will lead a team of front desk agents, handle guest inquiries, and maintain high service standards for business travelers in Gauteng.

The role requires strong leadership, excellent communication, and proficiency in hotel management software and MS Office. You will contribute to a professional and convenient guest experience, with opportunities for career

Qualifications

• Previous experience at front desk in hospitality; Front Desk Agent or Front Office Supervisor role preferred.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours including shifts, weekends and public holidays.

Responsibilities

• Supervise front desk staff with training, guidance and performance feedback.
• Ensure efficient check-ins, check-outs and reservations.
• Handle guest inquiries and requests promptly and courteously.
• Maintain high cleanliness and organization at the front desk.
• Assist with scheduling, payroll and inventory for front office supplies.
• Coordinate with other hotel departments to ensure seamless service.

Skills

Leadership

Customer service

Problem solving

Communication

Tools

Hotel management software

Microsoft Office Suite

Job description

About the Role

Our client is looking for a proactive and organized Front Office Supervisor to manage the reception operations at their busy business hotel in Randburg. This role is crucial in ensuring a welcoming and efficient check-in/check-out process for all guests, particularly business travelers. You will lead a team of front desk agents, handle guest inquiries, and maintain high service standards. The ideal candidate is a natural leader with excellent communication skills and a commitment to providing exceptional guest experiences, contributing to the hotel's reputation for professionalism and convenience in Gauteng.

Key Responsibilities

• Supervise front desk staff, providing training, guidance, and performance feedback.
• Ensure efficient and accurate handling of guest check-ins, check-outs, and reservations.
• Manage guest inquiries, requests, and resolve issues promptly and courteously.
• Maintain a high standard of cleanliness and organization at the front desk.
• Assist with scheduling, payroll, and inventory for front office supplies.
• Coordinate with other hotel departments to ensure seamless guest service.

Requirements

• Previous experience as a Front Desk Agent or Front Office Supervisor.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including shifts, weekends, and public holidays.
• Good communication skills and a professional appearance.

Benefits

• Competitive hourly wage and potential for overtime.
• Comprehensive benefits package including medical aid.
• Staff accommodation or housing allowance may be available.
• Opportunities for professional development and career advancement within the hotel.
• Positive and collaborative work environment in Randburg.