Front Office Supervisor – Guest Experience Leader

Karen Tupper Recruitment; Cape Town; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Karen Tupper Recruitment is seeking a Front Office Supervisor for a luxury hotel in Cape Town. You will assist the Front Office Manager, lead and motivate the Front Office team, and ensure smooth check-in/check-out and guest account handling.

You will address guest queries and complaints promptly, monitor reservations and room allocations, and help train and schedule staff to maintain high service standards. Experience in Opera PMS is essential.

Qualifications

• Matric / Grade 12 is required.
• Diploma or Degree in Hospitality Management or related field.
• Experience in Front Office supervisory/management, preferably in a 4-Star or large hotel environment.
• Opera PMS experience is essential.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Able to work shifts, weekends and public holidays.

Responsibilities

• Assist the Front Office Manager with the daily management of the department.
• Lead, support and motivate the Front Office team to deliver exceptional guest service.
• Ensure efficient check-in and check-out procedures and accurate guest account management.
• Handle guest queries, requests and complaints professionally and promptly.
• Monitor room allocations, reservations and Front Office operations.
• Ensure compliance with hotel standards, policies and procedures.
• Assist with staff training, scheduling and performance management.
• Maintain high standards of guest satisfaction and service delivery.

Skills

Guest service

Communication

Leadership

Organisational skills

Education

Hospitality qualification (Diploma/ Degree)

Tools

Opera PMS

Job description

Karen Tupper Recruitment is seeking a Front Office Supervisor for a luxury hotel in Cape Town. You will assist the Front Office Manager, lead and motivate the Front Office team, and ensure smooth check-in/check-out and guest account handling.

You will address guest queries and complaints promptly, monitor reservations and room allocations, and help train and schedule staff to maintain high service standards. Experience in Opera PMS is essential.