Front Office Supervisor

Camps Bay Village; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Staff housing

Staff facilities access

Growth opportunities

Competitive package

Job summary

Camps Bay Village is seeking a Front Office Supervisor to oversee daily Front Office operations, guest arrivals and departures, and ensure outstanding guest satisfaction at one of Cape Town’s most spectacular locations.

You’ll lead the Front Office team, coordinate with Housekeeping and Maintenance, drive upselling of facilities, manage check-ins/outs, and ensure accurate billing while upholding health and safety standards. Staff housing and growth opportunities are available.

Qualifications

• Matric with hospitality qualification or equivalent industry experience.
• Previous Front Office supervisory experience in a similar role.
• Strong communication and organisational skills.
• Excellent guest service focus and problem-solving ability.

Responsibilities

• Supervise daily Front Office operations to meet company standards.
• Manage guest check-ins/check-outs and room allocations.
• Handle guest queries and complaints professionally and timely.
• Ensure accurate billing, payments and daily credit checks.
• Coordinate with Housekeeping and Maintenance to prep rooms.
• Conduct room checks and monitor public areas for presentation.
• Oversee shift handovers with clear, detailed communications.
• Monitor Front Office procedures and system usage.
• Assist with stock control and monthly stationery ordering.
• Train, induct and support Front Office staff and trainees.
• Run regular team meetings and share operational updates.
• Upsell hotel facilities, wellness offerings and F&B outlets.
• Ensure emergency procedures and health & safety standards.
• Report maintenance issues promptly.
• Support Duty Manager responsibilities when required.

Skills

Front Office supervision

OPERA system knowledge

Leadership

Guest service

Education

Matric with hospitality qualification

Tools

OPERA

Job description

This role forms part of the Front Office team at Camps Bay Village, within the Village n Life hospitality group.

The Role

As Front Office Supervisor you’ll oversee the daily operations of the Front Office department, ensuring smooth guest arrivals, departures and overall guest satisfaction. You’ll support operational efficiency across reservations, housekeeping, maintenance and night audit while leading the front office team to maintain exceptional service standards throughout the property.

Key Responsibilities

• Supervise daily Front Office operations ensuring company standards are maintained
• Manage guest check-ins, departures and room allocations efficiently
• Handle guest queries and complaints professionally and timeously
• Ensure accurate billing, payments and daily credit checks
• Coordinate closely with Housekeeping and Maintenance to ensure rooms are guest-ready
• Conduct room checks and monitor public areas to maintain presentation standards
• Oversee shift handovers ensuring communication is detailed and accurate
• Monitor and maintain Front Office operating procedures and systems
• Assist with stock control and monthly ordering of stationery and guest supplies
• Train, induct and support Front Office staff and trainees
• Conduct regular team meetings and communicate operational updates
• Upsell hotel facilities, wellness offerings and food and beverage outlets
• Ensure all emergency procedures and health and safety standards are followed
• Report maintenance issues and faulty equipment promptly
• Support Duty Manager responsibilities when required

What We’re Looking For

• Matric with a relevant hospitality qualification or industry experience
• Previous experience in a similar Front Office supervisory role
• Strong OPERA system knowledge and experience
• Excellent communication and organisational skills
• Strong attention to detail and problem-solving ability
• Ability to perform well under pressure in a fast-paced hospitality environment
• A proactive team player with strong leadership qualities
• Professional presentation and guest-focused approach

What We Offer

• A professional environment in one of Cape Town’s most spectacular locations
• Growth and training opportunities within Village n Life
• Staff housing options and access to staff facilities
• Competitive package aligned with experience