Restaurant Supervisor

eJobDesign; Stellenbosch; On-site; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

15 working days leave per annum

Training and development opportunities

Remuneration package including risk/福利

Job summary

Stellenbosch Hotel is looking for a Restaurant Supervisor to oversee daily restaurant operations, deliver an exceptional guest experience, and lead the restaurant team. You will coordinate shifts, manage stock, handle guest queries and complaints, and ensure service standards align with the hotel’s values.

The role requires a hospitality qualification at NQF 5, at least one year in a supervisor role, and strong knowledge of food, wine, and waiter skills.

Qualifications

• Minimum one year experience as a Restaurant Supervisor
• Hospitality Qualification from an accredited academic institution level NQF 5
• WSET Level 1 – advantageous
• Must be able to handle guest complaints and make decisions
• Must be able to work shifts (late & early) and weekends
• Good knowledge of food; wine and waiter skills
• Basic Barista skills are required
• Ability to control stock and perform monthly stock take
• Strong communication skills and telephone etiquette
• Willing to help out where needed
• Must be customer service orientated
• Must be able to work under pressure
• Symphony experience is required
• Clean credit check / clean criminal record

Responsibilities

• Oversee daily restaurant operations and ensure smooth, high-quality guest service
• Lead, support and motivate restaurant team; coordinate shifts
• Manage stock and monthly stock takes; handle guest queries and complaints
• Assist with food, wine and beverage service; ensure alignment with hotel standards

Job description

Stellenbosch People are the foundation of our business. Stellenbosch Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships.

(Monthly Paid)

Permanent

Stellenbosch

As a Restaurant Supervisor, you will oversee the daily operations of the restaurant, ensuring smooth and efficient service while delivering an exceptional guest experience. You will lead, support, and motivate the restaurant team, coordinate shifts, manage stock and monthly stock takes, handle guest queries and complaints, and ensure that service standards are consistently maintained. You will also assist with food, wine and beverage service, support the team where needed, and ensure that the restaurant operates in line with the hotel’s standards and values.

Requirements

• Hospitality Qualification from an accredited academic institution level NQF 5
• Minimum one year experience as a Restaurant Supervisor
• WSET Level 1 – advantageous
• Must be able to handle guest complaints and make decisions
• Must be able to work shifts (late & early) and weekends
• Good knowledge of food; wine and waiter skills
• Basic Barista skills are required
• Ability to control stock and perform monthly stock take
• Strong communication skills and telephone etiquette
• Willing to help out where needed
• Must be customer service orientated
• Must be able to work under pressure
• Symphony experience is required
• Clean credit check / clean criminal record

Competencies

• Devotion to quality
• Result-oriented
• Client-focused
• Initiative
• Listening skills
• Structuring
• Vitality
• Analysing and forming opinions

We Offer

• An empowering environment.
• A remuneration package including risk benefits
• 15 working days leave per annum
• Other company benefits
• Training and development opportunities

Please apply by no later than close of business on 24 September 2026.