Front Office Service Ambassador

Vineyard Hotel; Stellenbosch; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Employee benefits

Training opportunities

Leave entitlement

Job summary

Oude Werf Hotel in Stellenbosch on-site is seeking a Front Office Service Ambassador for a permanent contract. You will welcome guests, manage front desk operations including check-ins and check-outs, handle reservations, assist with the switchboard, and respond to guest needs promptly.

The role requires matric, hospitality qualification preferred, two years’ front office experience in hospitality, willingness to work varied shifts and across functions, and proficiency with MS Office and Opera

Qualifications

• Matric/Grade 12 completed.
• Hospitality-related tertiary qualification preferred.
• Minimum 2 years front office receptionist experience in hospitality.
• Willing to work various shifts and across functions.
• Proficient in MS Office and Opera Cloud.

Responsibilities

• Manage front desk operations including check-ins and check-outs.
• Handle reservations (phone and walk-in) and assist with switchboard.
• Attend to guest needs promptly and professionally.
• Support administrative tasks and maintain reception area presentation.
• Ensure compliance with petty cash and floats procedures.

Skills

Excellent communication

Customer service

Multitasking

MS Office proficiency

Opera Cloud experience

Education

Matric

Hospitality qualification (advantageous)

Tools

Opera Cloud

MS Office

Job description

Front Office Service Ambassador

Oude Werf Hotel

Stellenbosch | On-Site

Permanent Contract

People are the foundation of our business. Oude Werf Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships.

The receptionist is responsible for delivering a welcoming and professional first impression to guests. Duties include managing front desk operations such as guest check-ins and check-outs, handling reservations (phone and walk-in), assisting with the switchboard, and attending to guest needs promptly. The receptionist also supports administrative tasks, maintains the reception area’s presentation, and ensures compliance with financial procedures related to petty cash and floats.

Requirements:

• Matric
• Hospitality-related Tertiary Qualification (advantageous)
• 2 years’ Experience as a Front Office receptionist in hospitality environment
• Work various shifts
• Work across multiple functions (luggage handling, drive, reception etc.)
• Computer literate, including MS Office and 2 years’ experience in Opera Cloud

Competencies:

• Excellent communication and interpersonal skills
• Strong customer service focus
• Ability to multitask and prioritize efficiently
• Proficient in office and reservation systems (e.g., MS Office, Opera Cloud)
• Organized, professional, and detail-oriented

We offer:

• An empowering environment.
• A remuneration package including risk benefits
• 21 working days leave per annum
• Other company benefits
• Training and development opportunities

Please apply by no later than close of business on 16 October 2026.

Preference will be given to candidates who meet the requirements of our Employment Equity Plan