Front Office Service Ambassador

Ejobdesign; Stellenbosch; On-site; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

21 working days leave per annum

Training and development opportunities

Other company benefits

Job summary

Oude Werf Hotel in Stellenbosch, Western Cape, seeks a Front Office Service Ambassador. The successful candidate will deliver a warm, professional first impression, manage check-ins/outs, reservations, and switchboard tasks while supporting admin duties and cash procedures.

Two years’ front office experience in hospitality is required; matric is essential, with a hospitality qualification advantageous. Opera Cloud and MS Office skills preferred.

Qualifications

• Matric is required.
• Hospitality-related tertiary qualification is advantageous.
• 2 years’ experience as Front Office receptionist in hospitality.
• Proficient with Opera Cloud and MS Office.

Responsibilities

• Greet guests with a welcoming, professional front-desk presence.
• Handle guest check-ins and check-outs and manage reservations (phone and walk-in).
• Assist with the switchboard and address guest needs promptly.
• Support administrative tasks and maintain reception area presentation.
• Ensure compliance with petty cash and float procedures.

Skills

Excellent communication

Interpersonal skills

Multitasking

Prioritization

Organized

Education

Matric

Hospitality qualification

Tools

Opera Cloud

MS Office

Job description

Front Office Service Ambassador Ejobdesign Stellenbosch, Cape Winelands District, South Africa

Oude Werf Hotel

(Permanent Contract)

People are the foundation of our business. Oude Werf Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships.

The receptionist is responsible for delivering a welcoming and professional first impression to guests. Duties include managing front desk operations such as guest check-ins and check-outs, handling reservations (phone and walk-in), assisting with the switchboard, and attending to guest needs promptly. The receptionist also supports administrative tasks, maintains the reception area’s presentation, and ensures compliance with financial procedures related to petty cash and floats.

Requirements:

• – Matric
• – Hospitality-related Tertiary Qualification (advantageous)
• – 2 years’ Experience as a Front Office receptionist in hospitality environment
• – Work across multiple functions (luggage handling, drive, reception etc.)
• – Computer literate, including MS Office and 2 years’ experience in Opera Cloud
• – Excellent communication and interpersonal skills
• – Ability to multitask and prioritize efficiently
• – Proficient in office and reservation systems (e.g., MS Office, Opera Cloud)
• – Organized, professional, and detail-oriented

We offer:

• – An empowering environment.
• – 21 working days leave per annum
• – Other company benefits
• – Training and development opportunities

Preference will be given to candidates who meet the requirements of our Employment Equity Plan