Guest Services Front Office Ambassador

Ejobdesign; Stellenbosch; On-site; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

21 working days leave per annum

Training and development opportunities

Other company benefits

Job summary

Oude Werf Hotel in Stellenbosch, Western Cape, seeks a Front Office Service Ambassador. The successful candidate will deliver a warm, professional first impression, manage check-ins/outs, reservations, and switchboard tasks while supporting admin duties and cash procedures.

Two years’ front office experience in hospitality is required; matric is essential, with a hospitality qualification advantageous. Opera Cloud and MS Office skills preferred.

Qualifications

• Matric is required.
• Hospitality-related tertiary qualification is advantageous.
• 2 years’ experience as Front Office receptionist in hospitality.
• Proficient with Opera Cloud and MS Office.

Responsibilities

• Greet guests with a welcoming, professional front-desk presence.
• Handle guest check-ins and check-outs and manage reservations (phone and walk-in).
• Assist with the switchboard and address guest needs promptly.
• Support administrative tasks and maintain reception area presentation.
• Ensure compliance with petty cash and float procedures.

Skills

Excellent communication

Interpersonal skills

Multitasking

Prioritization

Organized

Education

Matric

Hospitality qualification

Tools

Opera Cloud

MS Office

Job description

Oude Werf Hotel in Stellenbosch, Western Cape, seeks a Front Office Service Ambassador. The successful candidate will deliver a warm, professional first impression, manage check-ins/outs, reservations, and switchboard tasks while supporting admin duties and cash procedures.

Two years’ front office experience in hospitality is required; matric is essential, with a hospitality qualification advantageous. Opera Cloud and MS Office skills preferred.