Front Office Manager - Elevate Guest Experience & Lead Team

Placements24; Johannesburg; On-site; ZAR 250,000 - 400,000; Full time

Benefits offered by this job

Discounted staff meals

Staff development opportunities

Provident fund

Job summary

Our client, a prominent hotel in Rustenburg, North West, seeks a seasoned Front Office Manager to lead the front desk, ensure seamless check-in/check-out, and uphold exceptional guest service standards. The role requires strong leadership, attention to detail and the ability to manage a diverse team while coordinating with housekeeping and maintenance to deliver outstanding guest experiences.

Responsibilities include staffing, scheduling, training, handling guest concerns, optimizing occupancy

Qualifications

• Minimum 4 years in front office operations, with 2+ in supervisory role.

Responsibilities

• Oversee daily front desk operations: staffing, scheduling, training.
• Ensure efficient guest check-in/check-out and inquiries.
• Develop procedures to enhance guest satisfaction and service quality.
• Handle guest complaints and service recovery; escalate when needed.
• Supervise and motivate front desk staff.
• Manage reservations and room allocations to maximize occupancy.
• Oversee concierge and bell desk for arrivals/departures.
• Coordinate with housekeeping and maintenance.
• Monitor front office expenses and budget compliance.
• Enforce hotel policies and procedures.

Skills

Front office operations

Team leadership

Customer service

PMS software

Reservation systems

Education

Hospitality management qualification

Tools

PMS software

Reservation systems

Job description

Our client, a prominent hotel in Rustenburg, North West, seeks a seasoned Front Office Manager to lead the front desk, ensure seamless check-in/check-out, and uphold exceptional guest service standards. The role requires strong leadership, attention to detail and the ability to manage a diverse team while coordinating with housekeeping and maintenance to deliver outstanding guest experiences.

Responsibilities include staffing, scheduling, training, handling guest concerns, optimizing occupancy