Front Office Manager - 4-Star Hotel

Placements24; Pretoria; On-site; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Staff accommodation may be available

Training and development opportunities

Dynamic work environment in capital

Job summary

Placements24 is seeking a polished Front Office Manager to lead the guest services team at a well-regarded 4-star hotel in Pretoria. You will oversee front desk operations, ensure a warm welcome, and deliver seamless service throughout guests' stay.

The ideal candidate has at least 3 years in a hotel front desk supervisory role, strong customer service and communication skills, and experience with reservation systems. A Hospitality Management diploma is advantageous.

Qualifications

• Experience managing front desk staff in a hotel setting.
• Proven track record of delivering guest-focused service.
• Strong leadership and training capabilities.

Responsibilities

• Oversee all front office operations and staff.
• Manage check-in/check-out and guest inquiries.
• Implement service standards to ensure guest satisfaction.
• Train and develop front office team and conduct reviews.
• Optimize room inventory, rates and availability.
• Handle guest complaints promptly and professionally.

Skills

Customer service

Communication

Team leadership

Interpersonal skills

Problem solving

Education

Diploma in Hospitality Management

Tools

PMS software

Reservation systems

Job description

About the Role

Our client is seeking a polished and efficient Front Office Manager to lead the guest services team at a well-regarded 4-star hotel located in Pretoria . This critical role involves overseeing all front desk operations, ensuring guests receive a warm welcome and seamless service throughout their stay. You will be responsible for managing the front desk staff, implementing service standards, optimizing check-in/check-out processes, and resolving guest concerns with professionalism. The ideal candidate has a strong background in hotel front desk operations and a commitment to delivering exceptional customer experiences in South Africa's administrative capital.

Key Responsibilities

• Manage and supervise all front office staff, including receptionists, concierge, and bell staff, ensuring high service standards.


• Oversee daily front desk operations, including check-ins, check-outs, reservations, and guest inquiries.


• Implement and maintain hotel service standards and procedures to ensure guest satisfaction.


• Train and develop front office team members, conduct performance reviews, and foster a positive work environment.


• Manage room inventory, rates, and availability to maximize occupancy and revenue.


• Handle guest complaints and issues promptly and effectively, ensuring guest satisfaction.

Requirements

• Minimum of 3 years of experience in a supervisory or management role at a hotel front desk.


• Proven experience with hotel reservation systems and front office software.


• Strong customer service, communication, and interpersonal skills.


• Ability to manage and motivate a team in a fast-paced environment.


• A degree or diploma in Hospitality Management is advantageous.


• Familiarity with the hospitality market in Pretoria .

Benefits

• Competitive salary and benefits package.


• Opportunity to work in a well-established hotel group.


• Staff accommodation may be available.


• Training and development opportunities.


• A professional and dynamic work environment in the capital city.