Guest Relations Manager

Placements24; Benoni; On-site; ZAR 300,000 - 480,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Employee discounts

Career advancement

Job summary

Placements24 in Benoni seeks a polished Guest Relations Manager to elevate the guest experience by coordinating with the front desk, housekeeping, and F&B teams. The role focuses on personalized service, anticipating guest needs, and resolving issues promptly to foster loyalty and positive reviews.

Requirements include a minimum of 3 years in guest relations or front desk management, exceptional communication, and proficiency with PMS software.

Qualifications

• 3+ years in guest relations, front desk management, or a similar customer-facing role in hospitality.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong professionalism and customer service orientation.

Responsibilities

• Oversee the guest experience, ensuring all guest needs and requests are met efficiently and courteously.
• Manage the front desk operations during shifts, ensuring smooth check-in and check-out processes.
• Handle guest complaints and feedback with empathy and professionalism, resolving issues to ensure satisfaction.
• Develop and implement strategies to enhance guest loyalty and encourage repeat business.
• Liaise with other hotel departments to coordinate guest services and special requests.
• Maintain up-to-date knowledge of hotel offerings, local attractions, and services to assist guests effectively.

Skills

Communication

Interpersonal skills

Problem solving

Customer service

Tools

PMS software

Job description

About the Role

Our client is seeking a polished and personable Guest Relations Manager to enhance the guest experience at their esteemed establishment in Benoni . This role is central to ensuring that every guest receives personalized attention, their needs are anticipated, and any issues are resolved promptly and professionally, thereby fostering loyalty and positive reviews. You will be the face of guest satisfaction, working collaboratively with front desk, housekeeping, and F&B teams to deliver unparalleled service. This is a key position for someone passionate about hospitality and dedicated to creating memorable stays for visitors in Gauteng .

Key Responsibilities

• Oversee the guest experience, ensuring all guest needs and requests are met efficiently and courteously.
• Manage the front desk operations during shifts, ensuring smooth check-in and check-out processes.
• Handle guest complaints and feedback with empathy and professionalism, resolving issues to ensure satisfaction.
• Develop and implement strategies to enhance guest loyalty and encourage repeat business.
• Liaise with other hotel departments to coordinate guest services and special requests.
• Maintain up-to-date knowledge of hotel offerings, local attractions, and services to assist guests effectively.

Requirements

• Minimum of 3 years of experience in guest relations, front desk management, or a similar customer-facing role in hospitality.
• Exceptional communication, interpersonal, and problem-solving skills.
• A high level of professionalism and a strong customer service orientation.
• Proficiency in hotel management software (PMS) and standard office applications.
• Ability to remain calm and effective under pressure.
• Fluency in English and any additional local languages is a plus.

Benefits

• Competitive annual salary and potential for service awards.
• Comprehensive health and retirement benefits.
• Opportunities for career advancement within the hospitality sector.
• Employee discounts on hotel services and amenities.
• Be part of a dedicated team committed to excellence in Benoni .