Front Office Leader - Guest Experience & Ops

HotelJobs; Knysna; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Premier Resort The Moorings in Knysna is seeking a dynamic Front Office Manager to lead the Front Office team and ensure an exceptional guest experience from arrival to departure. You will oversee day-to-day operations, manage reception and reservations, and maintain high service standards.

Ideal candidates have 3-5 years in Front Office leadership, strong people skills, and experience with hotel management systems.

Qualifications

• 3-5 years’ experience in Front Office Management or supervisory role.
• Hospitality qualification is advantageous.
• Strong leadership and people-management skills.
• Excellent communication, organisational and problem-solving abilities.
• Experience with hotel management systems.
• Strong guest-service and interpersonal skills.
• Willingness to work flexible hours including weekends and public holidays.
• Professional, positive, hands-on approach to hospitality.
• Ability to stay calm and professional in a fast-paced environment.

Responsibilities

• Oversee the day-to-day operations of the Front Office department.
• Lead and manage the reception and reservations functions.
• Ensure a smooth and welcoming check-in and check-out experience for all guests.
• Manage room allocations, reservations, occupancy levels, and guest requirements.
• Handle guest queries, complaints, and special requests professionally and efficiently.
• Build strong relationships with guests and ensure a high level of guest satisfaction.
• Train; motivate, coach, and develop Front Office staff.
• Ensure that hotel policies, procedures, and service standards are consistently maintained.
• Work closely with other departments to ensure seamless hotel operations and an exceptional guest experience.
• Monitor Front Office administration and ensure accurate and efficient procedures are followed.
• Assist with achieving departmental targets and maintaining high operational standards.

Skills

Front Office Management

Leadership

Guest service

Communication

Problem solving

Hotel systems

Education

Hospitality qualification

Tools

Hotel management systems

Job description

Premier Resort The Moorings in Knysna is seeking a dynamic Front Office Manager to lead the Front Office team and ensure an exceptional guest experience from arrival to departure. You will oversee day-to-day operations, manage reception and reservations, and maintain high service standards.

Ideal candidates have 3-5 years in Front Office leadership, strong people skills, and experience with hotel management systems.