Front Office Leader: Guest Experience & Operations

O'Brien Recruitment; Wes-Kaap; On-site; ZAR 240,000 - 380,000; Full time

Job summary

O'Brien Recruitment is seeking an experienced Assistant Front Office Manager to lead daily Front Office operations, ensuring seamless service and high-performing teams in a fast-paced hotel environment.

You will coordinate with Housekeeping, manage room availability, handle guest inquiries, and drive guest satisfaction while maintaining cash controls and accurate reporting using Opera Cloud, Micros, and Microsoft 365.

Qualifications

• 3-4 years' experience in Front Office or hospitality.
• Proven leadership and team management experience.
• Strong guest relations and communication skills.
• Proficiency in Opera Cloud, Micros, and Microsoft 365.

Responsibilities

• Overseeing all Front Office staff and daily operational activities.
• Managing room availability, occupancy, and allocations with Housekeeping.
• Handling guest enquiries, complaints, and requests promptly.
• Leading staff schedules, performance management, and reporting.
• Ensuring cash handling, procedures, and operational standards.

Skills

Leadership

Guest relations

Communication

Tools

Opera Cloud

Micros

Microsoft 365

Job description

O'Brien Recruitment is seeking an experienced Assistant Front Office Manager to lead daily Front Office operations, ensuring seamless service and high-performing teams in a fast-paced hotel environment.

You will coordinate with Housekeeping, manage room availability, handle guest inquiries, and drive guest satisfaction while maintaining cash controls and accurate reporting using Opera Cloud, Micros, and Microsoft 365.