Housekeeping Manager

HotelJobs; Knysna; On-site; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Premier Resort The Moorings in Knysna is seeking a dedicated Housekeeping Manager to lead the team and uphold top cleanliness standards, presentation, and guest satisfaction. You will be an organised, hands-on leader with meticulous attention to detail and a passion for delivering exceptional hospitality.

The role involves directing daily housekeeping operations, conducting inspections, and coordinating with Front Office to ensure rooms are guest-ready.

Qualifications

• Proven experience as Housekeeping Manager or similar in hotel/resort.
• Strong leadership and people-management skills.
• Excellent attention to detail and organisational abilities.
• Strong communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Oversee and coordinate the daily operations of the Housekeeping department.
• Ensure guest rooms, public areas, and back-of-house areas meet high standards.
• Lead, motivate, train, and supervise the housekeeping team.
• Conduct regular inspections to ensure cleanliness and presentation standards.
• Manage housekeeping schedules, staff allocation, and daily work requirements.
• Monitor supplies, amenities, equipment, and linen stock.
• Ensure proper handling and reporting of lost property.
• Collaborate with Front Office and other departments to prepare rooms.

Skills

Leadership

People management

Attention to detail

Communication

Pressure management

Job description

Premier Resort The Moorings in beautiful Knysna is looking for a dedicated and experienced Housekeeping Manager to lead our housekeeping team and ensure the highest standards of cleanliness, presentation, and guest satisfaction throughout the resort. The ideal candidate will be an organised and hands-on leader with excellent attention to detail and a passion for maintaining exceptional hospitality standards.

Key Responsibilities

• Oversee and coordinate the daily operations of the Housekeeping department.
• Ensure all guest rooms, public areas, and back-of-house areas are maintained to a consistently high standard.
• Lead; motivate, train, and supervise the housekeeping team.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and presentation standards are met.
• Manage housekeeping schedules, staff allocation, and daily work requirements.
• Monitor and control housekeeping supplies, amenities, equipment, and linen stock.
• Ensure proper procedures are followed for the handling and reporting of lost property.
• Work closely with Front Office and other departments to ensure rooms are ready and guest requirements are attended to efficiently.
• Respond to guest requests and complaints professionally and promptly.
• Ensure compliance with hygiene, health and safety standards and hotel procedures.
• Assist with maintaining cost control and efficient use of housekeeping resources.

Requirements

• Proven experience as a Housekeeping Manager or similar role within a hotel or resort environment.
• Strong leadership and people-management skills.
• Excellent attention to detail and organisational abilities.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Knowledge of housekeeping, hygiene, health, and safety standards.
• A hands-on approach with the ability to lead by example.
• Ability to work flexible hours, including weekends and public holidays.

Why Join Us?

• Become part of a reputable and growing hospitality group.
• Work in a beautiful resort environment in Knysna.
• Be part of a passionate and professional hospitality team.
• Opportunities for career growth and development.
• Competitive salary and benefits.

If you are a passionate hospitality professional who takes pride in delivering exceptional standards and enjoys leading a team, we would love to hear from you!

Join the team at Premier Resort The Moorings and help us create a memorable experience for every guest.