Front Office Leader: Guest Experience Manager

The Red Carnation Hotel Collection; Cape Town; On-site; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Discounted accommodation rates

Volunteer days

Medical benefits

Pension benefits

Meal per shift

Complimentary staff transport

Job summary

The Red Carnation Hotel Collection is seeking a Front Office Duty Manager to oversee day-to-day Front Office operations at The Twelve Apostles Hotel Premises. The role focuses on guest service excellence, staff supervision, and cross-department coordination to deliver a seamless luxury experience.

Ideal candidates hold a Diploma in Hotel Management, with 3+ years in a 5* hotel (2+ years in Front Office or completed Red Carnation Management Program).

Qualifications

• Diploma in Hotel Management is required.
• At least 3 years in a 5* hotel; 2 years in Front Office or completed Red Carnation Management Program.
• Includes Food & Beverage supervisory experience and Housekeeping supervisory experience.

Responsibilities

• Oversee day-to-day Front Office operations and guest service quality.
• Manage check-in/check-out processes and guest inquiries.
• Supervise Front Office staff and coordinate with other departments.
• Maintain service standards and respond to guest feedback and complaints.
• Ensure compliance with Health & Safety and crisis management procedures.

Skills

Leadership

Guest service orientation

Communication skills

Crisis management

Problem solving

Education

Diploma in Hotel Management

Tools

Property Management System

Microsoft Office

Excel

Job description

The Red Carnation Hotel Collection is seeking a Front Office Duty Manager to oversee day-to-day Front Office operations at The Twelve Apostles Hotel Premises. The role focuses on guest service excellence, staff supervision, and cross-department coordination to deliver a seamless luxury experience.

Ideal candidates hold a Diploma in Hotel Management, with 3+ years in a 5* hotel (2+ years in Front Office or completed Red Carnation Management Program).