Guest Relations Duty Manager

Karen Tupper Recruitment; Stellenbosch; On-site; ZAR 200,880 - 334,800; Full time

Job summary

Delaire Graff Lodges & Spa in Stellenbosch seeks a Duty Manager to ensure a seamless guest journey from arrival to departure, in line with all policies.

You will lead guest relations, monitor frontline staff, compile rosters, and set up training for new Guest Relations Officers. Ideal candidates have 2-3 years front desk experience and a hospitality qualification, with superb communication and a warm, professional demeanor.

Qualifications

• Grade 12 plus a diploma/certificate in Hospitality/Tourism.
• 2-3 years' front desk experience preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and client-facing demeanor.
• Able to work night shifts and weekends.

Responsibilities

• Maintain high standards in guest service, cleanliness and maintenance.
• Oversee all Guest Relations processes.
• Assist in employee relations and roster management.
• Attend morning meetings and train new Guest Relations Officers.
• Ensure guest queries are handled promptly and in line with estate policies.
• Ensure all Guest Relations Officers adhere to policies.

Skills

Guest service

Interpersonal skills

Communication

Attention to detail

Roster management

Night shift

Professionalism

Cultural awareness

Education

Grade 12

Diploma/Certificate in Hospitality/Tourism

Tools

Microsoft Office

Job description

Delaire Graff Lodges & Spa in Stellenbosch seeks a Duty Manager to ensure a seamless guest journey from arrival to departure, in line with all policies.

You will lead guest relations, monitor frontline staff, compile rosters, and set up training for new Guest Relations Officers. Ideal candidates have 2-3 years front desk experience and a hospitality qualification, with superb communication and a warm, professional demeanor.