Luxury Front Office Guest Experience Host

President Hotel; Cape Town; On-site; ZAR 112,000 - 134,000; Full time

Benefits offered by this job

Staff meals on duty

Medical aid contributions

Pension plan

Job summary

The President Hotel in Cape Town is seeking a Front Office Guest Experience Host with a warm, engaging and guest-focused approach. You will be the main contact for guests, ensuring a seamless experience from arrival to departure, and you will coordinate VIPs and special requests within a busy hotel environment.

Minimum 2 years’ guest relations or front-of-house experience is required, with a Diploma or certificate in Hospitality Management advantageous.

Qualifications

• Minimum 2 years’ guest relations or front-of-house experience within a hotel environment.
• Diploma or certificate in Hospitality Management advantageous.
• Strong knowledge of guest relations, VIP hosting and complaint handling.
• Proficiency in Opera PMS and Microsoft Office.
• Experience working with guest profiles, preferences and special requests.
• Excellent interpersonal and communication skills with a guest-centric approach.

Responsibilities

• Act as a key contact for guests and create a seamless, personalised experience from arrival through departure.
• Welcome guests warmly and create a positive first impression of The President Hotel.
• Engage with guests throughout their stay and identify opportunities to enhance their experience.
• Anticipate guest needs and provide personalised assistance, recommendations and solutions.
• Recognise repeat guests and personalise their stay using known preferences.
• Coordinate VIPs, special guests and high-profile visitors with relevant hotel departments.
• Handle guest queries, feedback and complaints professionally and efficiently.
• Take ownership of guest concerns and support service recovery to achieve the best outcome.

Skills

Guest relations

VIP hosting

Complaint handling

Education

Diploma or certificate in Hospitality Management

Tools

Opera PMS

Microsoft Office

Job description

The President Hotel in Cape Town is seeking a Front Office Guest Experience Host with a warm, engaging and guest-focused approach. You will be the main contact for guests, ensuring a seamless experience from arrival to departure, and you will coordinate VIPs and special requests within a busy hotel environment.

Minimum 2 years’ guest relations or front-of-house experience is required, with a Diploma or certificate in Hospitality Management advantageous.