Front Office Manager

Karen Tupper Recruitment; Overberg Test Range; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Karen Tupper Recruitment is seeking an experienced Front Office Manager for a luxury 5-star boutique hotel along Hermanus coastline. You will lead the front office team, manage daily reception operations, and oversee duty management shifts to ensure outstanding guest experiences.

Ideal candidates will have prior 5-star luxury hotel experience, strong leadership and communication skills, and the ability to coordinate with housekeeping, maintenance, and F&B teams.

Qualifications

• Must hold South African citizenship.
• Matric or Grade 12 plus a recognized Hospitality qualification.
• Proven experience in a 5-star luxury hotel with front office procedures and systems.

Responsibilities

• Lead and mentor the front office team to maintain 5-star luxury standards.
• Greet VIPs, manage check-in/check-out, and resolve guest queries professionally.
• Efficiently use front office systems for reservations, reporting, and billing.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Customer service

Education

Matric/Grade 12

Hospitality Diploma or Degree

Tools

Front office PMS

Job description

Job description

A luxury 5-star boutique hotel along the scenic Hermanus coastline seeks an experienced and hands-on Front Office Manager. You will lead the front-of-house team to deliver exceptional, personalized service. You will also manage daily reception operations, fulfill duty management shifts, and ensure every guest's experience exceeds expectations.

Key Responsibilities

• Team Leadership: Manage, train, and mentor the front office team to maintain 5-star luxury standards.
• Guest Relations: Greet VIPs, oversee smooth check-in and check-out processes, and resolve guest queries with professionalism.
• Systems Management: Use front office property management systems efficiently for reservations, daily reporting, and billing.
• Duty Management: Rotate through duty management shifts to oversee overall hotel operations and guest satisfaction.
• Cross-Departmental Coordination: Work closely with housekeeping, maintenance, and food and beverage teams to ensure seamless service.

Requirements

• Citizenship: South African citizen (essential).
• Education: Matric / Grade 12 qualification plus a recognized Hospitality Diploma or Degree.
• Experience: Proven experience in a 5-star luxury hotel environment, with strong knowledge of front office procedures and systems.
• Skills: Exceptional leadership, communication, problem-solving, and organizational skills.
• Available to work shifts, weekends and public holidays
• Own reliable transport
• Logistics: Must be able to commute locally as this is a live-out position.