Concierge Services Agent

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement benefits

Staff discounts

Professional work environment

Job summary

Placements24 seeks a knowledgeable Concierge Services Agent to assist guests of a premier establishment in Upington. You will provide expert recommendations on local attractions, dining, transportation, and entertainment, while anticipating needs and delivering exceptional service.

Join a hospitality-focused team in the Northern Cape, leveraging your local knowledge and reservation skills to ensure a memorable guest experience and smooth, seamless stays.

Qualifications

• Previous concierge, guest services, or hospitality experience preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Extensive knowledge of Upington attractions, restaurants, and activities.
• Ability to multitask and manage requests in a fast-paced environment.
• Polished presentation and passion for customer service.
• Proficiency in reservation systems and common office software.

Responsibilities

• Provide guests with accurate information on local attractions, dining, events, and transportation.
• Make reservations for restaurants, tours, and activities for clients.
• Handle guest requests promptly, efficiently, and courteously.
• Coordinate with external vendors to fulfill guest needs.
• Maintain knowledge of hotel services and local points of interest in Upington.
• Address guest concerns and resolve issues professionally and discreetly.

Skills

Communication skills

Interpersonal skills

Problem-solving

Local knowledge

Multitasking

Reservation systems

MS Office

Tools

Reservation systems

MS Office

Job description

About the Role

Our client is seeking a knowledgeable and service-oriented Concierge Services Agent to be the go-to resource for guests at their premier establishment in Upington . This role is fundamental in ensuring guests have an exceptional experience by providing expert recommendations and assistance with local attractions, dining, transportation, and entertainment. You will be the face of hospitality, anticipating guest needs and going the extra mile to make their stay memorable and seamless. This is a fantastic opportunity to represent the hospitality sector in the scenic Northern Cape and showcase your passion for service excellence.

Key Responsibilities

• Provide guests with accurate and up-to-date information on local attractions, dining, events, and transportation.
• Make reservations for restaurants, tours, and other guest activities on behalf of clients.
• Handle guest requests and inquiries promptly, efficiently, and courteously.
• Coordinate with external vendors and service providers to fulfill guest needs.
• Maintain a thorough knowledge of hotel services and local points of interest in Upington .
• Address guest concerns and resolve issues with professionalism and discretion.

Requirements

• Previous experience in a concierge, guest services, or hospitality role is highly desirable.
• Excellent communication, interpersonal, and problem-solving skills.
• Extensive knowledge of the local area, including attractions, restaurants, and activities.
• Ability to multitask and manage requests efficiently in a fast-paced environment.
• A polished presentation and a genuine passion for providing outstanding customer service.
• Proficiency in reservation systems and common office software.

Benefits

• Competitive salary and potential for service awards.
• Opportunity to work in a beautiful location in the Northern Cape .
• Comprehensive medical aid and retirement benefits.
• Staff discounts and other employee perks.
• A supportive and professional work environment focused on guest satisfaction.