Concierge

Placements24; Siyancuma Local Municipality; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage with tips

Job summary

Placements24 is seeking a polished Concierge in Upington to deliver exceptional guest service at a premier establishment. You will be the first contact for inquiries, reservations, transport and local recommendations, ensuring every guest feels valued during their stay.

Ideal candidates have hospitality experience, strong communication and a good knowledge of Upington and surrounding areas. You will coordinate with hotel teams to meet guest needs and maintain a welcoming lobby environment.

Qualifications

• Previous experience as a Concierge or in a similar customer-facing hospitality role.
• Excellent knowledge of Upington and surrounding areas.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask and manage requests effectively in a fast-paced environment.
• Proficiency in using reservation systems and standard office software.

Responsibilities

• Assist guests with restaurant reservations, tour bookings, and transportation arrangements.
• Provide expert recommendations and information on local attractions, activities, and dining options.
• Manage guest inquiries and resolve issues promptly and efficiently.
• Maintain a thorough knowledge of hotel services, facilities, and local area.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Handle guest correspondence and maintain detailed guest preference records.
• Ensure the lobby and concierge desk are presentable and welcoming.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Tools

Reservation systems

Office software

Job description

About the Role

Our client is seeking a polished and knowledgeable Concierge to provide exceptional service to guests at their premier establishment in Upington . As the first point of contact for guest requests and inquiries, you will be instrumental in enhancing their overall experience. This role requires an individual with outstanding communication skills, local knowledge, and a proactive approach to fulfilling guest needs, whether it's making reservations, arranging transportation, or providing local recommendations. The ideal candidate is resourceful, personable, and dedicated to ensuring every guest has a memorable stay in the Northern Cape region.

Key Responsibilities

• Assist guests with a wide range of requests, including restaurant reservations, tour bookings, and transportation arrangements.
• Provide expert recommendations and information on local attractions, activities, and dining options.
• Manage guest inquiries and resolve issues promptly and efficiently.
• Maintain a thorough knowledge of hotel services, facilities, and local area.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Handle guest correspondence and maintain detailed guest preference records.
• Ensure the lobby and concierge desk are presentable and welcoming.

Requirements

• Previous experience as a Concierge or in a similar customer-facing hospitality role.
• Excellent knowledge of Upington and surrounding areas, including attractions, restaurants, and transport.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask and manage requests effectively in a fast-paced environment.
• Proficiency in using reservation systems and standard office software.
• A professional demeanor and a genuine desire to assist guests.

Benefits

• Competitive hourly wage with potential for tips.
• Comprehensive medical and dental insurance plans.
• Opportunities for professional development and training in luxury hospitality.
• Employee discounts on hotel services and amenities.
• Work in a dynamic and guest-focused environment in beautiful Upington .