Front Desk & Visitor Experience Coordinator

Neptune; Gauteng; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Neptune is seeking a friendly Front Desk Administrator to warmly greet visitors, manage switchboard coverage, and guide guests to the right departments. The role involves coordinating meetings, signing in visitors, and upholding security protocols within our Gauteng office.

Responsibilities include handling mail and deliveries, updating calendars, and assisting across departments to ensure smooth arrivals and information flow. This position is office-based in Gauteng.

Responsibilities

• Greet and welcome every visitor, customer and employee warmly and professionally.
• Assist walk-in customers and external visitors with enquiries and direct them to the right person or department.
• Notify departments when their visitors arrive, and show visitors to the correct meeting room.
• Monitor building access, make sure visitors sign in and follow security protocols, and report any concern promptly.
• Provide switchboard relief cover during the Switchboard Operator's breaks, leave or peak periods — answering, screening and routing calls professionally.
• Relay messages and visitor information accurately across the business.
• Schedule appointments, meetings and conference rooms.
• Maintain and update appointment and meeting room calendars.
• Communicate changes in meeting room availability so every room is ready on time.
• Receive and distribute incoming mail, packages and deliveries; prepare outgoing mail.
• Handle data entry, visitor logs, contact information updates and office supplies.
• Process Facilities invoices for payment.
• Work with colleagues across departments to coordinate arrivals, appointments and information.

Job description

Neptune is seeking a friendly Front Desk Administrator to warmly greet visitors, manage switchboard coverage, and guide guests to the right departments. The role involves coordinating meetings, signing in visitors, and upholding security protocols within our Gauteng office.

Responsibilities include handling mail and deliveries, updating calendars, and assisting across departments to ensure smooth arrivals and information flow. This position is office-based in Gauteng.