Front Desk & Visitor Experience Coordinator

Ingrain; Gauteng; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Ingrain in Gauteng seeks a professional Front Desk/Receptionist to warmly greet visitors, assist customers, and coordinate scheduling and communications. The role involves ensuring security, directing inquiries to the right departments, and supporting cross-department coordination.

Responsibilities include answering calls, managing calendars, handling mail and administration, and processing facilities invoices.

Responsibilities

• Greet and welcome every visitor, customer and employee warmly and professionally.
• Assist walk-in customers and external visitors with enquiries and direct them to the right person or department.
• Notify departments when their visitors arrive, and show visitors to the correct meeting room.
• Monitor building access, ensure visitors sign in and follow security protocols, and report concerns.
• Provide switchboard relief cover during breaks, leave or peak periods — answering, screening and routing calls.
• Relay messages and visitor information accurately across the business.
• Schedule appointments, meetings and conference rooms.
• Maintain and update appointment and meeting room calendars.
• Communicate changes in meeting room availability so rooms are ready on time.
• Receive and distribute incoming mail, packages and deliveries; prepare outgoing mail.
• Handle data entry, visitor logs, contact information updates and office supplies.
• Process Facilities invoices for payment.
• Work with colleagues across departments to coordinate arrivals, appointments and information.

Job description

Ingrain in Gauteng seeks a professional Front Desk/Receptionist to warmly greet visitors, assist customers, and coordinate scheduling and communications. The role involves ensuring security, directing inquiries to the right departments, and supporting cross-department coordination.

Responsibilities include answering calls, managing calendars, handling mail and administration, and processing facilities invoices.