Front Desk & Switchboard Specialist

Time Personnel; Gauteng; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Time Personnel is seeking a professional Receptionist/Switchboard Operator to manage the nationwide switchboard, greet visitors, and provide admin support at Head Office in Gauteng. You will handle high-volume calls, relay messages, and direct inquiries to the appropriate departments.

The role requires Grade 12, strong communication skills, and a polished, professional demeanor. You will work closely with teams to ensure a welcoming, efficient reception and accurate information flow.

Qualifications

• Grade 12 / Matric is required.
• Experience in receptionist, switchboard operator, front desk or admin role is preferred.
• Experience operating a multi-line switchboard is advantageous.
• Excellent verbal and written communication skills.
• Professional telephone etiquette is essential.
• Strong interpersonal and customer service skills.
• Good organisational and administrative skills.
• Computer literacy with Microsoft Office.
• Ability to handle multiple calls and requests simultaneously.
• Professional appearance and manner.
• Excellent attention to detail.
• Ability to work independently as well as in a team.

Responsibilities

• Manage and operate the nationwide company switchboard, directing calls to appropriate departments or staff.
• Handle high volumes of incoming calls professionally and efficiently.
• Take and relay messages accurately when staff are unavailable.
• Greet and welcome visitors at Head Office in a friendly and professional manner.
• Direct visitors to the relevant employee or department and follow visitor procedures.
• Provide general information to callers and visitors where appropriate.
• Maintain a neat, professional reception area.
• Assist with general administrative and reception duties.
• Receive and distribute incoming mail and parcels; assist with outgoing courier arrangements.
• Maintain up-to-date contact lists and switchboard information.
• Assist with coordinating meeting room bookings and welcoming attendees.
• Provide general administrative support to Head Office as required.
• Handle confidential information discreetly and professionally.
• Escalate queries to the appropriate department when necessary.
• Maintain high levels of customer service and professionalism in all interactions.
• Perform any other reasonable duties related to the position.

Skills

Excellent verbal communication

Excellent written communication

Ability to work under pressure

Strong interpersonal skills

Attention to detail

Independent and team-oriented

Professional appearance and manner

Education

Grade 12 / Matric

Tools

Microsoft Office

Job description

Time Personnel is seeking a professional Receptionist/Switchboard Operator to manage the nationwide switchboard, greet visitors, and provide admin support at Head Office in Gauteng. You will handle high-volume calls, relay messages, and direct inquiries to the appropriate departments.

The role requires Grade 12, strong communication skills, and a polished, professional demeanor. You will work closely with teams to ensure a welcoming, efficient reception and accurate information flow.