Front Desk Supervisor - Hybrid Hospitality Lead

Placements24; Gauteng; Hybrid; ZAR 180.000 - 320.000; Vollzeit

Benefits dieser Stelle

Overtime pay

Health insurance

Retirement contribution

Discounted accommodation rates

Career growth opportunities

Partial remote flexibility

Zusammenfassung

Placements24 is seeking a proactive Hotel Front Desk Supervisor in Tembisa to oversee daily front desk operations, lead a team of agents, and ensure efficient check-in/check-out while upholding service standards. You will work with housekeeping, maintenance, and F&B to meet guest needs, generate daily occupancy and revenue reports, and balance on-site supervision with partial remote administrative tasks.

The role emphasizes guest satisfaction and a welcoming atmosphere, with opportunities for

Qualifikationen

• Experience as Front Desk Agent or Supervisor in a hotel.
• Strong leadership, communication, and interpersonal skills.
• Proficient with PMS and standard office software.

Aufgaben

• Supervise and train front desk staff per hotel policies.
• Manage reservations, check-ins/outs, and billing queries.
• Address guest concerns and resolve issues promptly.
• Coordinate with housekeeping, maintenance, and F&B.
• Generate daily occupancy, revenue, and guest feedback reports.
• Maintain a welcoming front desk environment, including remote coordination.

Kenntnisse

Leadership

Communication

Interpersonal

Multitasking

Tools

PMS software

Office software

Jobbeschreibung

Placements24 is seeking a proactive Hotel Front Desk Supervisor in Tembisa to oversee daily front desk operations, lead a team of agents, and ensure efficient check-in/check-out while upholding service standards. You will work with housekeeping, maintenance, and F&B to meet guest needs, generate daily occupancy and revenue reports, and balance on-site supervision with partial remote administrative tasks.

The role emphasizes guest satisfaction and a welcoming atmosphere, with opportunities for