Hotel Front Desk Supervisor

Placements24; Gauteng; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Overtime pay

Health insurance

Retirement contribution

Discounted accommodation rates

Career growth opportunities

Partial remote flexibility

Job summary

Placements24 is seeking a proactive Hotel Front Desk Supervisor in Tembisa to oversee daily front desk operations, lead a team of agents, and ensure efficient check-in/check-out while upholding service standards. You will work with housekeeping, maintenance, and F&B to meet guest needs, generate daily occupancy and revenue reports, and balance on-site supervision with partial remote administrative tasks.

The role emphasizes guest satisfaction and a welcoming atmosphere, with opportunities for

Qualifications

• Experience as Front Desk Agent or Supervisor in a hotel.
• Strong leadership, communication, and interpersonal skills.
• Proficient with PMS and standard office software.

Responsibilities

• Supervise and train front desk staff per hotel policies.
• Manage reservations, check-ins/outs, and billing queries.
• Address guest concerns and resolve issues promptly.
• Coordinate with housekeeping, maintenance, and F&B.
• Generate daily occupancy, revenue, and guest feedback reports.
• Maintain a welcoming front desk environment, including remote coordination.

Skills

Leadership

Communication

Interpersonal

Multitasking

Tools

PMS software

Office software

Job description

About the Role

Our client is seeking a proactive and organized Hotel Front Desk Supervisor to oversee daily operations at their establishment in Tembisa . You will lead a team of front desk agents, ensuring efficient check-in and check-out processes, managing guest inquiries, and maintaining high service standards. This role is crucial in creating a welcoming atmosphere and ensuring a positive first and last impression for every guest. You will work closely with other hotel departments to guarantee smooth operations and guest satisfaction, balancing on-site supervision with potential remote administrative tasks.

Key Responsibilities

• Supervise and train front desk staff, ensuring adherence to hotel policies and service standards.
• Manage guest reservations, check-ins, check-outs, and billing inquiries with accuracy.
• Address guest concerns and resolve issues promptly and professionally to ensure guest satisfaction.
• Coordinate with housekeeping, maintenance, and food & beverage departments to meet guest needs.
• Generate daily reports on occupancy, revenue, and guest feedback.
• Maintain a well-organized and welcoming front desk environment, both in person and through remote coordination.

Requirements

• Previous experience as a Front Desk Agent or Supervisor in a hotel setting.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in hotel property management systems (PMS) and standard office software.
• Ability to handle multiple tasks and remain calm under pressure.
• A passion for hospitality and providing exceptional guest service.

Benefits

• Competitive salary package with potential for overtime pay.
• Health insurance and retirement contribution benefits.
• Discounted accommodation rates at affiliated hotels.
• Opportunities for career growth within the hospitality industry.
• A dynamic and collaborative work environment with partial remote flexibility.