Front Desk Lead — Guest Experience & Operations

Greys Recruitment; Wes-Kaap; On-site; ZAR 180,000 - 320,000; Full time

Job summary

Greys Recruitment is recruiting for a Hotel Front Desk Co-ordinator in Belville, Cape Town. The role oversees the daily operations of the Front Office, ensuring smooth guest arrival and departure experiences and maintaining high standards of service and administration.

The successful candidate will supervise staff, manage reservations, handle cash and reconciliations, and coordinate with Housekeeping to ensure room readiness and guest satisfaction, while upholding company policies and regulatory

Qualifications

• National Diploma in Hospitality Management or equivalent is mandatory.
• 2–3 years’ experience in a Front Office environment within the Hotel industry, with supervisory exposure.
• Experience working with a Property Management System (PMS).

Responsibilities

• Supervise Front Office staff to ensure smooth and efficient daily operations
• Train, coach, and support team members to deliver excellent guest service
• Ensure professional and courteous guest check-in and check-out procedures
• Handle guest queries, complaints, and escalations promptly and effectively
• Oversee Front Office administration, including reservations support, reporting, and record keeping
• Ensure accurate capturing of guest information and billing details
• Supervise cash handling, float management, and daily financial reconciliations
• Maintain and enforce Front Office processes, procedures, and internal controls
• Coordinate with Housekeeping and Maintenance to ensure room readiness and guest satisfaction
• Manage staff scheduling, attendance, and general employee administration within the department
• Monitor performance and assist with staff appraisals and development
• Ensure compliance with hotel policies, standards, and regulatory requirements

Skills

Leadership

Customer service

Administrative

Financial acumen

Attention to detail

Problem-solving

Communication

Education

National Diploma in Hospitality Management

Tools

PMS

Job description

Greys Recruitment is recruiting for a Hotel Front Desk Co-ordinator in Belville, Cape Town. The role oversees the daily operations of the Front Office, ensuring smooth guest arrival and departure experiences and maintaining high standards of service and administration.

The successful candidate will supervise staff, manage reservations, handle cash and reconciliations, and coordinate with Housekeeping to ensure room readiness and guest satisfaction, while upholding company policies and regulatory