Front Desk Receptionist & Visitor Services

SARB; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

SARB in Pretoria is seeking a professional receptionist to provide courteous front-desk support for visitors and staff. The role requires Grade 12, 2–3 years’ corporate reception experience, and the ability to manage calls, registrations, and records with accuracy.

The successful candidate will handle visitor management, respond to inquiries, and coordinate with various departments while maintaining a calm, efficient reception area in a formal banking environment.

Qualifications

• Grade 12 / Higher Certificate (NQF5) in Receptionist Skills, Office Administration, or Call Centre.
• A PSIRA Grade D/E officer would be an added advantage.
• Two to three years of reception experience in a corporate environment.
• Knowledge of service delivery equipment/tools/machinery operating.
• Service delivery reporting knowledge and skill.
• Service delivery knowledge and skill.

Responsibilities

• Receive and welcome visitors in a calm, courteous, and professional manner.
• Organise work to meet set time and standards independently.
• Answer, screen and route incoming calls; handle queries where appropriate.
• Ensure internal hosts are alerted on visitors' arrival.
• Respond to public queries and direct to relevant staff.
• Register visitors and manage allocation/return of visitor and parking cards.
• Maintain records on issuing of access cards in line with legislation.
• Provide regular reports to Team Leader on reception operations.
• Make useful changes to work methods within defined standards.
• Maintain a safe and clean reception area by following procedures.
• Answer and divert calls through the switchboard.
• Take and forward messages when required.
• Assist with telephone inquiries and stay updated with department matters.
• Record and report on telephonic trends and discussions.

Skills

Reception experience

Customer service

Communication skills

Administration

Office administration

Education

Grade 12 / Higher Certificate (NQF5)

Job description

SARB in Pretoria is seeking a professional receptionist to provide courteous front-desk support for visitors and staff. The role requires Grade 12, 2–3 years’ corporate reception experience, and the ability to manage calls, registrations, and records with accuracy.

The successful candidate will handle visitor management, respond to inquiries, and coordinate with various departments while maintaining a calm, efficient reception area in a formal banking environment.