Receptionist

SARB; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

SARB in Pretoria is seeking a professional receptionist to provide courteous front-desk support for visitors and staff. The role requires Grade 12, 2–3 years’ corporate reception experience, and the ability to manage calls, registrations, and records with accuracy.

The successful candidate will handle visitor management, respond to inquiries, and coordinate with various departments while maintaining a calm, efficient reception area in a formal banking environment.

Qualifications

• Grade 12 / Higher Certificate (NQF5) in Receptionist Skills, Office Administration, or Call Centre.
• A PSIRA Grade D/E officer would be an added advantage.
• Two to three years of reception experience in a corporate environment.
• Knowledge of service delivery equipment/tools/machinery operating.
• Service delivery reporting knowledge and skill.
• Service delivery knowledge and skill.

Responsibilities

• Receive and welcome visitors in a calm, courteous, and professional manner.
• Organise work to meet set time and standards independently.
• Answer, screen and route incoming calls; handle queries where appropriate.
• Ensure internal hosts are alerted on visitors' arrival.
• Respond to public queries and direct to relevant staff.
• Register visitors and manage allocation/return of visitor and parking cards.
• Maintain records on issuing of access cards in line with legislation.
• Provide regular reports to Team Leader on reception operations.
• Make useful changes to work methods within defined standards.
• Maintain a safe and clean reception area by following procedures.
• Answer and divert calls through the switchboard.
• Take and forward messages when required.
• Assist with telephone inquiries and stay updated with department matters.
• Record and report on telephonic trends and discussions.

Skills

Reception experience

Customer service

Communication skills

Administration

Office administration

Education

Grade 12 / Higher Certificate (NQF5)

Job description

Receptionist Position Available – Grade 12 required. The South African Reserve Bank (SARB) is offering job opportunities for suitable applicants to apply for a receptionist position to provide a professional and courteous reception service to SARB visitors.

Requirements

• Grade 12 / a Higher Certificate (NQF5) in Receptionist Skills, Office Administration, or Call Centre
• A registered PSIRA Grade D/E officer would be an added advantage
• Two to three years of reception experience in a Corporate Environment
• Service delivery equipment/ tools/ machinery operating knowledge and skill
• Service delivery reporting knowledge and skill
• Service delivery knowledge and skill

Responsibilities

• Receive and welcome South African Reserve Bank visitors, maintaining a calm, courteous and professional demeanor always
• Organize self to ensure that work allocated is completed within set time and defined standards independently
• Receive, screen and respond to incoming telephone calls using own initiative and, where appropriate, deal with queries and/or route calls to appropriate people
• Ensure that internal hosts are contacted timeously on arrival of visitors to the Bank
• Adequately respond to the public’s queries and redirect them to the relevant staff members where necessary
• Perform general administrative duties which include registering visitors, managing the allocation and return of visitors’ and parking cards as well as maintaining the visitors’ register
• Administer and maintain records about the issuing of access cards in accordance with relevant legislation
• Provide regular reports to the Team Leader in relation to the reception operations
• Willingly and independently make useful and meaningful changes to the manner in which he/she works within set time and defined standards
• Maintain a safe and clean reception area by following operating procedures and processes
• Answer and divert calls through the switchboard
• Take and forward messages received when the person requested is not available
• Assist with telephone inquiries by gaining and keeping abreast of matters within different Departments
• Record and report on telephonic trends and discussions