Front Desk Receptionist

Placements24; Stellenbosch; On-site; ZAR 156,000 - 212,000; Full time

Benefits offered by this job

Staff accommodation may be available

Employee discounts on hotel services

Job summary

Placements24 seeks a friendly Front Desk Receptionist in Stellenbosch to greet guests at a hotel, manage check-ins/outs, take reservations, and share local information. You will be the first point of contact, ensuring a smooth, welcoming experience for all guests.

The role requires excellent communication, organization, and a positive guest-focused attitude. Hospitality experience and proficiency with PMS and MS Office are preferred.

Qualifications

• Previous experience as a receptionist or in a customer-facing role, preferably in hospitality.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Manage check-in and check-out procedures efficiently and accurately, ensuring all guest details are up-to-date.
• Answer telephone calls, manage inquiries, and direct calls to the appropriate departments.
• Provide guests with information about hotel services, amenities, and local points of interest in Stellenbosch.
• Handle guest requests and concerns promptly and effectively, escalating to management when necessary.
• Maintain the cleanliness and organization of the reception area.
• Process payments and manage petty cash according to established procedures.

Skills

Customer service

Communication

PMS

MS Office

Organizational skills

Tools

PMS

Microsoft Office

Job description

About the Role

Our client is seeking a friendly, professional, and highly organized Front Desk Receptionist to be the first point of contact for guests at their esteemed establishment in Stellenbosch . This role is critical in creating a positive and welcoming first impression, managing inquiries, and ensuring the smooth operation of the reception area. You will handle guest check-ins and check-outs, manage reservations, and provide essential information about the hotel and local attractions. This position requires excellent interpersonal skills and a commitment to outstanding customer service in the vibrant Western Cape setting.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Manage check-in and check-out procedures efficiently and accurately, ensuring all guest details are up-to-date.
• Answer telephone calls, manage inquiries, and direct calls to the appropriate departments.
• Provide guests with information about hotel services, amenities, and local points of interest in Stellenbosch .
• Handle guest requests and concerns promptly and effectively, escalating to management when necessary.
• Maintain the cleanliness and organization of the reception area.
• Process payments and manage petty cash according to established procedures.

Requirements

• Previous experience as a receptionist or in a customer-facing role, preferably in hospitality.
• Excellent communication and interpersonal skills, with a friendly and engaging demeanor.
• Proficiency in using property management systems (PMS) and Microsoft Office Suite.
• Strong organizational skills and the ability to multitask effectively.
• A professional appearance and a positive attitude.
• Fluency in English; knowledge of Afrikaans or other local languages is a plus.

Benefits

• Competitive monthly salary and potential for gratuities.
• Staff accommodation may be available.
• Access to employee discounts on hotel services and F&B.
• Opportunities for training and career development within the hospitality sector.
• A pleasant and supportive work environment in the beautiful wine region of Stellenbosch .